Vagaro Check-In 4+

The reviews are accurate. Given the feedback and lack of response from Vagaro I can only assume the app fronts as a way to force patients to create and account and download the Vagaro App so they won’t improve it.
It forces clients/patients to have a password that most don’t remember or haven’t set up leading to frustrated patients and embarrassing conversations about it. No better way to start a new client journey than with someone that wasn’t able to check in. Makes your whole business seem disorganized. From a HIPAA standpoint even with a password it cannot be used as everyone’s name shows up on the select screen. Even worse is this is an extra feature you pay separate for. Vagaro please just make this a phone number log in. Like every single person has asked for on here.

Hello. Thank you for taking the time to share your review. We appreciate your feedback. If you would like to submit this as a feature request, please see this article https://support.vagaro.com/hc/en-us/articles/360021060374 for instructions on that process.

Vagaro, I wish this was as seamless as it potentially could be. Please allow the clients to confirm just their number or email to log in, or even just select their name. With the appointment information already uploaded into the check in app, a quick number or email verification by the client would be much easier. I, personally, don’t remember my vagaro customer password and there’s no way around that at check in.

I’m currently using a third party app for check in. On the main screen you select check in, a list of service providers (with pictures) pops up, you click on your service provider, select your name, and we receive a text if it’s our client. Easy, a few clicks, and that’s it.

Logging in is unnecessary for clients at check in. Please make this easier!

Hello. We appreciate you taking the time to share your review. Please reference this article https://support.vagaro.com/hc/en-us/articles/360021060374 if you would like a way to submit this as a feature request.

I totally agree with other comment. Please allow check in with only name and phone number, you are making it too complicated. Asking customer to create an account and password is quite silly. Unfortunate, I have to find a simpler check in app to use. This app has potential but it is just too much.

Hello. Thank you for your comments. We take reviews on improving our app seriously. If you would like to submit this as a feature request, please feel free to reference this article: https://support.vagaro.com/hc/en-us/articles/360021060374.