iPhone Screenshots

Description

The essential app for all users of Vélib' Métropole, the largest bike sharing service in Europe and the first to offer electric bikes. This service is available in Paris the Grand Paris metropolitan area.

The app not only lets you find a Vélib' or nearby docking station… you can also choose cycle-friendly routes, see the number of kilometres travelled, buy a pass (1 day / 7 days), change your subscription…

What’s New

Version 6.12

New features in your Vélib' app! An update button has been added to the stations’ map. The app will now alert you if your favorite station is temporarily closed. Ride safe with Vélib’

Ratings and Reviews

1.5 out of 5
25 Ratings

25 Ratings

Lisalisalisalisa999999 ,

Zero stars - Basically stole €71 from me

Docking station didn’t record two of our bikes as having been returned, so we were charged €56 for what they called a 14-hour ride. Meantime, we couldn’t rent bikes and walked 6km back to our AirBnB.

Customer service lists hours but no time zone, so you have to guess when they are open (hint: the hours aren’t Paris time zone). When I finally reached customer service, they restored account services and said we wouldn’t be charged for the supposed 14-h ride, but we were.

Next day, tried to renew the rental so we could ride again. I paid for a 24-h rental but the App said I bought 14 days. There wasn’t even a 14-day option. Nevertheless, we were unable to unlock any bikes and customer service never answered, even though we should have been at least one hour before the end of their stated hours, based on the time that they answered my call the previous day.

I highly recommend you find another option for bicycle rentals.

B.cough ,

False Information on Bike Availability

Started using Velib a week ago. Unfortunately the app rarely displays accurate information regarding the bikes at the stations. There are often many bikes listed at a station, only to find there is only one, and it’s broken or mechanically malfunctioning and can’t be removed from the dock. Sometimes there are 0 bikes listed and yet there are a few. It’s a complete roll of the dice. Today one station supposedly had 12 bikes according to the app. It had one broken one. Has me walking in circles around the city just trying to find a bike, making me later than if I’d just taken the metro.

Sabrina Michele ,

App is Broken

I want to write a good review, but your app and system make it hard for me to do that. Seems amazing, started out great yesterday. Til my bike wouldn’t dock correctly due to a mechanical issue and my account is locked. It seems to have been fixed now, but now the app won’t let me use it. Says I need to download the latest version, which doesn’t exist. I have the app. I even deleted and re-downloaded it. Same problem. Great concept, awful issues. Can’t dependably rely on the app, at least not today. No good way to report the issue so this is as good as it gets.

App Privacy

The developer, Vélib' Métropole, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • User Content
  • Search History
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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