Vendormate Credentialing 17+

My job requires me to be credentialed for multiple hospitals and each one has their own credentialing system. I have 5 credentialing companies I use and GHX is by far the worst I have ever interacted with. From slow or no loading of anything, to requiring me to upload special documents that they've deemed acceptable yet the other 4 cred services have no problem accepting the documents I supplied. Plus if they reject a doc they don't give a reason, you have to guess what it is they didn't approve. Good luck with that, it easily takes 3 hours to get any help and that's if they even respond to you. This is the worst middleman company and they really offer nothing to help but they are very quick to charge the $500 for an account.
Judging by the other comments, I'm not the only one experience this. They either need to step up and start caring or just shut down. No doubt they only get business because they have friends high up in administration. I will be so happy when my work stops using them. You should be very weary and ready to be frustrated about everything with GHX.

If I had a dollar for every time I’ve had to delete the app ( which I wish I could do forever) and download it again because the app won’t load, I’d have quite the nest egg. You can clearly tell that the individuals who make individuals in the healthcare system use this app don’t have to use it themselves. I’ve never written a single bad review in my entire life. Like ever. I’ve never even sent food back at a restaurant but GHX/Vendormate is so aggressively bad that I felt overwhelming conviction to send my worst regards over the internet. For how expensive the price point is, it feels like I just emptied my wallet in exchange for constant blows to shin. Going to the BMV/DMV is more efficient than this credentialing service. Thank you, GHX, for being the thorn in our side that nobody asked for :)

When one has to pay $700 to have access to this service and the app is shoddy at best, you feel a bit (a lot) taken advantage of. I would argue this app is NOT iOS 13 compatible and the developers need to get it remedied quickly!!! It would not work on my XR running iOS 13, but did work (at least once when I briefly installed it trying to troubleshoot) on a X running iOS 12. It worked long enough for me to get registered at another facility. When my XR updated to 13, it locked me out of the app and I had to go through the nightmare of resetting my password, as others have mentioned. The app still doesn’t support FaceID (it has an option to enable TouchID for login). Stop exploiting your users that have no choice but to use your service. FIX YOUR APP!!!