Veo 4+

Ripped me off

I rode a scooter on the same track I have written it every day for the past month, and all of a sudden stopped working. I tried to Park it where I normally do, were there were seven other scooters already parked, and it said I was in a no ride zone. So IWent to the next parking location, same thing. I tried four total and still no parking, it has been 20 minutes of just racking up my bill, I’m late to a meeting, and just want to Park it so I can get to my car. Currently walking almost a mile to my nearest location. Dragging the scooter as the Excelerator still does not work. I even called customer service, and they said that it was my fault that I was in a no ride zone and can’t Parkette, but there are tons of other scooters here, and I’ve parked here many times before. Very frustrated.

Update: just got off the phone again. Second lady ended it for me and took off the minutes of my walking around, cutting my bill back. It took 2 phone calls and 5 parking locations but I finally can get where I need to go. 2nd lady couldn’t have been any nicer. Updating from 1 to 3 stars solely because of her

Good, until it’s not…

This idea is great and I’ve been using it for a couple of months and it’s worked great. Until that wasn’t the case. I use this to go up a hill which leaves pretty me sweaty and tired even before getting to work, so this was a blessing. The problem, and it’s not a big one until it happens to you, is that it doesn’t tell you when you click on it through the app when the bike is defective UNTIL you unlock it, and it also applies the first minute. Which means that I just lost over 1 dollar if it happens, it’s annoying if it happens once, it’s a problem if it happens twice, and it’s something that has happened to me three times in a row on different occasions. The app has the ability to unlock the ride but not to tell you when it is defective which is something that the bike itself can do, so I don’t understand why that’s a thing unless the company is just so hungry for money that the app will tell you the location, the battery and more info on the bike live, except when it’s defective. If this is not fixed I’m more than willing to go back to walking up that hill and saving money that way rather than investing it on a ride without even knowing if I’ll be able to use the ride that I paid for beforehand in the first place and definitely won’t be recommending this to anyone else. Have a good day.

Poorly maintained vehicles.

When VEO arrived in my area they serviced the cycles much better than they do now. The cycles were upright on the sidewalk. Now the cycles can be found laying all over the neighborhood. Are the kickstands working as the fleet gets older? From the rides that I have taken I can tell the cycles are not maintained well. Maybe it was never about maintenance and just that the fleet was new arrival. We have never had more than one or two scooters appear in this area. If you want a scooter you have to ride Lime or Bird. Both of which made a fly-by-night appearance. It was nice to have an option to VEO that routinely charges you for vehicles that do not travel anywhere. Then you have to ask for your money back. Can’t tell you the number of times the throttle was broken and I got charged when gos cannot show a vehicle moving anywhere. VEO declined quickly. It shows no improvement.

If they have not added the dark mode to the app that it had before I doubt their small Ui improvements are going to be large enough to make a positive difference.

I am still waiting to get my credits when parking in a “lucky” zone. That does not seem to happen unless you mention it. In the spirit of ending on a good note,I have gotten my money back for unjust charges.

Réponse du développeur ,

We sincerely apologize for the inconvenience you've experienced and appreciate you taking the time to share your feedback. Would you mind share your ride information to app@veoride.com. It will allow us to address and resolve this matter to your satisfaction.