Vinfast is suffering the same growing pains as ever other Start Up car manufacturer. How Vinfast could show the world they are a serious player is by investing much more into their software design, repair and implementation. Once the product is made, we, the purchasing public can only decide if the vehicle is worthy of our support and praise is by the things that we interact with daily, the software.This app has all the right potential, but very slow refreshes, fixes, or newer versions. You have a window of implied support as s newer company in the Americas. Don’t waste it, don’t squander our patience. Show us by communicating better, more often, and with details. We are consumers who have chosen to be your customers with our hard earned dollars. Show us you are worthy…….

Remotely turn on climate control? Remotely lock and unlock? Remotely see charging status? It can do all those things and does… sometimes! And when it does, it literally takes a minute or two — it is THE slowest app you’re likely to use on your phone as it waits to hear back from the car instead of doing all that communication and retrying in the background. And automatic retries would be nice — starting climate in particular often takes a couple attempts, each taking at least a minute.So yeah, responsiveness could use a lot of work, as could features like turning on seat and steering warmers, etc.

The car is great. The app was initially great. But after three days the car stopped showing real time info in the app. I don’t know if it’s a problem with the software of the car or the app itself. Please fix this issue.

Very buggy. You never know if it’s actually going to connect to the car or not. When activating remote climate control, it doesn’t remember the last setting and always defaults to 73F. You cannot turn on the heated seats or steering wheel. The home charger integration only shows current status and will not allow you to schedule charging. You cannot use your phone as a key. Turning on climate control remotely starts the car, but there’s no way to remotely shut the car down. Of course there’s also no way to manually shut the car down in person without locking it either, but that’s more of a car problem than an app problem.