VoIPstudio 4+

My biggest complaint is that when a cal comes in, you cannot minimize the app to do anything else. If you have to look at an email to answer a question or search for something you are SOL!! Fix this please. Happens with any version of IOS!

Otherwise it is okay. Fix that problem and I can give a better review.

When I first got started with this app we had a complicated configuration we needed due to being a startup. The customer support team was amazing and helped get us all configured.

It would be a HUGE benefit if we could record our greetings and voicemail message for our customers straight into the app instead of having to create a bunch of individual audio files and upload them.

Now our trial is about to expire and we want to keep it but we are unable to use ANY interface to set up a payment method. We used the link in our expiration notice, which took us to a page where the links to add a payment method were dead. We tried the desktop browser to find somewhere in our account to add it, again there isn’t anything. We tried the app, and again there isn’t anywhere for us to add a payment method. We tried to contact by chat during the week, but the chat was broken and wouldn’t work on chrome or Firefox. We sent emails with screenshots and explanations, and got no reply. We called Saturday morning, got put in the call queue, and then told everyone was busy to call back later or submit a super ticket.

So although it functions well, we can’t seem to get anyone to reply while we’re literally trying to remain a client.

This app is very bad. UX is not useful at all. Also when you have a call on regular line and want to answer a voipstudio call on the line there is no voice. I have tried several times to answer voip call during another phone call I cannot hear client on the phone. There is no voice at all. I have checked sound recordings and find no voice between two client and company. It’s terrible to pay monthly fee and receive such low feature app with terrible bugs. You need to update UX and the software. This is unacceptable.