*Update* It finally synced! It looks like it appears to be good to go now. Still 4 stars since it's pretty similar to all the other tracking on the market, but it's a solid app. Walker Tracker for some reason won't pull steps from previous days. So if you sync your steps early in the morning to Fitbit and then don't sync again until the next day, Walker Tracker will only show the low count from the previous day. I used to be able to get it to manually sync and they would fix the issue, but with the recent my revamp of the website, it is no longer possible. Even worse, it won't let you edit your steps for that day to manually add them if it has any data for that day from Fitbit. No way to manually add it... Basically makes the Tracker part of Walker Tracker useless. I wouldn't use this app if I didn't have to through my work. Used to be really great and just fine (even if annoying) when manually syncing worked.

I sync my Fitbit to Fitbit’s cloud/Internet presence, I wait 10 minute, and then I check with this app ( because this app is used by our organization). If I am lucky, the count it claims to have gotten from Fitbit’s site (which I had to give it permission to access, and too much permission in my opinion) is wrong/old by 6 hours.This makes things DISCOURAGING because now I appear to be a slacker (which right now, I am). This app has never been perfect with Fitbit products/website (I have owned 3 different types of Fitbit devices), but right now, it is the pits.I gave it 2 stars because like a broken clock, it may be right twice a day.

I feel like every update makes something less user friendly or work worse than before. I use the app because I have to for work benefits, but I shouldn’t have to waste 15 minutes or more a day trying to get my FitBit to synch, and often it won’t synch for days. I can’t figure out where to find the link we used to be able to copy to send anyone if the team was invite only, and now it takes way more steps to check if each team member has synched their steps. I’m not able to find people that want to be added to my team and constantly have to reach out to the main team ag work to help make changes. I’ve used the app probably 6-7 years, and the last year or so it’s been awful. I wish I could use something else, because I’m one of the more tech savvy on my team, and it’s such a pain trying to figure out how things changed or if I can even find or still use them after each update. It shouldn’t be this hard, especially considering it didn’t used to be so difficult. I also dislike the app frequently logging me out.

I am using this app for a walking contest my company is hosting. For the first few days I was using my Health App on my phone, but I then acquired a Fitbit and synced that to the app. It ended up deleting all of the data I logged the first few days.I have been requesting help from the support team for over two weeks. They initially told me to send them any dates and steps I needed to manually add back in and they would correct it for me. I have sent them multiple messages with the information. They have since sent me multiple messages with instructions on how to manually add steps myself, then informed me that adding steps manually was not enabled for the contest I was in, and said to once again send them the dates I needed added back in and they could do it for me. I sent them the dates AGAIN last week, and received no response, acknowledgment of the message, OR have seen my steps added in. I just sent them another request this morning. We shall see if they even bother to answer. Truly truly horrible customer service and I’m starting to question whether it’s a Bot responding to me and not a live person at all.