WaterGuru 4+

I love my Sense 2, which I use to monitor the chemistry in my salt water hot tub. I used a high quality digital PH meter to compare numbers with the Sense 2 and the results were within the margin of error for both devices. Chlorine readings from the Sense 2 closely line-up with the colors on two brands of test strips. Now I don’t have to constantly mess around with test strips to keep my water balanced!

I only gave 4 stars for some reliability reasons, but I would give 4.5 stars if I could. The device can be a bit fickle about connecting to my WiFi network, but those occasional problems eventually get corrected. Also, I’ve experienced two power supply issues with devices that required the devices to be replaced. On a positive note, customer service from Water Guru has been truly outstanding and my defective devices were quickly replaced.

Hi there!
It sounds like you've found a real game-changer for your hot tub maintenance with the Sense 2! It's fantastic to hear that it aligns so closely with your high-quality digital pH meter and test strips, providing reliable readings and saving you the hassle of constant manual testing.
While it's understandable that occasional connectivity issues and power supply concerns can be frustrating, it's reassuring to know that our customer service has been exceptional in swiftly resolving these issues for you. A reliable support system can make all the difference when integrating new technology into your routine.
Thank you for sharing your experience and insights. Your feedback not only helps others considering the Sense 2 but also highlights the importance of responsive customer service in the realm of smart home devices.
As always, let us know if you ever need anything. We'll be here for you.

This product was delivered to me in a timely fashion, but never functioned at all. Despite repeated (dozens) of requests for customer support over the past 10 days or so, via email and phone, the ONLY response I have via email was that someone would be back to me within one business day. This was several days ago. This product is a brilliant concept, but these people will not be around for long without any customer service, whatsoever. Don’t waste your time and energy here. Someone else will build a mousetrap that actually works. July 11, 2021 An update to my earlier review. Finally received some customer support. They made it right and got me a unit that works. It appears to have been a defective cartridge. The unit has now been working as I hoped it would for about a week now. If this continues, I am happy. The story from customer support was that they have been inundated during their busiest season. Not a great excuse, but leaves hope for future improvement. I’ll update again in a month or so. Stay tuned. August 26, 2021. An additional update. The product has now been working flawlessly for about 60 days and is doing exactly what I want it to. Customer service was very slow to respond, but eventually made things right. I will now recommend this product wholeheartedly. Hopefully, you won’t encounter the difficulties I did, but if you do they will make it right, even if it takes a while.

Hi! Thank you for updating your review and for allowing us to address your concerns with your device. It's also great to hear that you are happy with the service your SENSE unit provides. Have a nice day!- WaterGuru Social

Here are my quick thoughts on WaterGuru. I'm a 1st time pool owner, having installed a 25k gallon in ground pool, chlorine. I have been using this devise to monitor and adjust my water chemisty for 2 years. The product has been perfect for us, very simple to install and an intuitive connected mobile app. I dont order supplied from them, just cassette's and I mail in my water samples for free analysis, which they upload directly into my mobile app. What stands out for me is the customer service. Twice I've had technical issues, both resolved within 48 hours. Literally, when you email them, a real human responds within a day and they are very committed to a positive outcome. They can see the same data I can and they can diagnose issues remotely. In both cases I was mailed either a replacement unit or replacement parts with no questions asked. This gives me 100% confidence that this company stands behind its product.

Hi! Thank you so much for sharing your experience and for your kind words. This will really help us improve each time and do our best to provide you with excellent customer experience. Please remember that we are here for you always should you need any assistance with your device. Thanks for choosing WaterGuru and please stay safe!