Watts® Home 4+

Worked well all year long. Can be set to not heat the floors when the outside temperature is over 80 degrees F. Seemed strange for a couple of weeks but that was because my internet router was crashing. New router and it’s all good again.

Can adjust it on the panel or over the internet. Makes it easy to set it when on a trip.

I put my internet (smart) appliances on my guest connection for additional safety and that seems to work well.

Thank you for the kind review. We have shared this with the App Development team!

My thermostat says good WiFi connection but the app says offline. I guess you can’t depend on the app being good to communicate with the thermostat!

I was provided this thermostat with my new furnace and for the price I would expect better. It does seem to controll the furnace ok but using the WiFi is very undependable. It disconnects from the router randomly and for no known reason. It still has the SSID information but nothing else so you have to join the system again to get it to work and for how long is the question. I have several different devices on my system and none of them disconnect unless I do it personally. The app is very limiting as to the report of how the function of the furnace is running on high for how long or at what speed. It just says it has been running. A simple air switch would tell me that and wouldn't cost near as much. I was thinking this would be a good addition to my system but I guess I'm wrong. I will have to get something different that is dependable so I can trust it when I'm gone from the house.

Here we are almost a week later and no reply out of tech support that I emailed on October 9th. Today I spent 20 minutes on hold waiting to talk to support and was not successful. The hold messaging led me to another app which worked about as good as nothing. I have called the installer and told him to find something different where they may have tech support!

Thank you for the review. There are some self-help (frequently asked questions) on our website. https://www.watts.com/support/wattshome
Please refer to question 24. It may resolve your offline device. If this does not help, please don't hesitate to reach out to us.

tekmar products: tekmar.customerservice@wattswater.com
SunTouch products: designs@watts.com

… to capture data with service to the user a faint afterthought. I expected to see a functional app (like my nest thermostats) but this does little except to show present status. Still have to go to the device to modify schedules. The voluminous information presented details what data Watts collects (a huge amount) and how it shares it with third party partners including the Google data management leviathan. It provides little, if any, real privacy control to the user, except in CA and Canada, and makes it difficult to access. I am sorry I did not review this app’s privacy policies prior to purchasing the thermostat; had I done so I would most likely have purchased a different brand. As it is, I will likely delete it since it’s functionality is so spare.

We are sorry to hear that you are not satisfied with the Watts® Home app. Please feel free to contact customer service at tekmar.customerservice@wattswater.com to be sure you are able to use all of the functionality available on the app.



As for our privacy policy; our policy broadly applies to all of our websites, apps, connected products, and related services, not just the Watts® Home app. Watts respects its customers’ privacy and does not collect unnecessary data. Only data related to the use of our product and app is collected so that we may provide related services, such as the app notifications that a customer may select. Data is only shared with third parties, such as Amazon Alexa or Google Home, if customers use those third party services to control their thermostat.


Customers can contact Watts at privacy@wattswater.com to ask about the data we have collected for their accounts. Customers can also request that we delete that data if they stop using the app.


We appreciate your business and hope you will continue using the Watts® Home app. If you have any questions please contact us.