Waymo One 12+

Waymo Is The Future!

I had the opportunity to take my first ride with Waymo this evening, and I must say, it was nothing short of amazing. The driverless technology left me genuinely impressed, and I found myself thinking, "I've seen the future, and it's Waymo." The entire experience was top-notch from the moment I stepped into the vehicle. Despite my initial hesitation about the lack of a driver, it quickly became a non-issue. The lack of a driver wasn't as strange as you might think. I found myself immersed in the journey, either checking the view out the window or engrossed in my phone. One standout aspect was the affordability of Waymo. In a time where tipping has become an expectation everywhere you go, it was refreshing not to worry about it post-ride. Tip fatigue is a real thing, and Waymo eliminates that concern. Kudos to Waymo for making the future of transportation so accessible and user-friendly! Driverless technology is definitely the future, and I’m looking forward to my next ride—affordable, convenient, and tip-free. Thanks, Waymo!

Terrible customer service after “unexpected issue” during ride

Our car pulled over to stop, we unbuckled our seatbelts and started to exit. The car said it experienced and unexpected issue and started driving across town to a support person. We weren’t able to choose to pull over or end the ride until we were over four blocks uphill from our original destination. My mother can’t handle the steep downhill walks, and we had to call a cab from another company to take us. When we reached out to Waymo, I was hoping for an acknowledgment of the issue and at least a partial credit considering the extra cost we incurred and error on their end. I was not asking for a refund. The support agent seemed to be a bot, and just kept repeating that sometimes the car can’t find a safe place to pull over and needs to find a place to do so. The car ~was pulled over~, and had plenty of other places to do so, when it started moving again due to an “unexpected error”, but was not going to. It took us half a mile uphill away from our drop off. There was not an option to press pull over or end the ride for blocks. These rides are already not cheap. Take responsibility when issues happen instead of giving people the run around. As it appears Waymo isn’t interested in attempting to correct issues when they occur, this experience has left me deleting the Waymo app and will absolutely be telling visitors to choose other ride options.

Developer Response ,

Hey Alex, thanks for your feedback. This is not the experience we strive for, and we apologize for any inconvenience this may have caused. We’re actively improving our dropoffs all the time, so we hope you’ll try another ride with us again soon.

If you're willing, you can share these details via www.waymo.com/contact so we can help resolve this.

First time experience

Of course everyone’s very hasty about a driverless car. This was my first time in one with my betrothed. Very good at acknowledging firetrucks and ambulances as well as police sirens. Had a smooth ride and we even cracked a few cold ones on the way home. I really can’t complain when waymo’s first priority is safety whether it’s pedestrians or the people in the car. The technology used is very superior to the Tesla self driving system. Everyone loves to hate on this company but once you’re inside and actually have a safe drive home after a drunken night you end up feeling good about the company. I could play my own music in the car via Google Assistant and that was amazing. The only downside of riding Waymo is that it’s not ready for freeway use so we ended up having to go through the streets only. Overall 5 stars ⭐️ ⭐️⭐️⭐️⭐️. I’ll continue to be a loyal customer.