Wellby Financial 4+

I have no access to my account because of this app. It was working fine then said it needed to be reset then I had to delete it. Tried to download it again and it won’t allow me. I wish JSC would have stayed JSC.

Hello, and thank you for your feedback. We are sorry to hear about this issue with your accounts not showing up and would love to resolve this. Please contact our support team at (281) 488-7070 for assistance.

App seems functional (thus 2 stars rather than 1), but is incredibly cluttered with unnecessary visuals. It also takes several clicks just to open the transactions page for an account - ugh. Meanwhile, the harsh color contrast between dark purples and white doesn’t allow your eyes to adjust to one lighting level, and white lettering on a purple background is hard on the eyes, as well. I know that part of my reaction is because I really knew and liked the old JSCFCU app, with its clean look and gentle blue color scheme, but still…this app is as unpleasant as the new account fee structure. Where is the friendly neighborhood credit union I knew and loved?!

Thank you for providing your feedback to us. There's an option to organize your dashboard to free up some of the screen space. That might help improve your experience. We'll take your other thoughts into consideration as we work to make future improvements.

I liked the previous system which allow choice right up front rather then this one which defaults to pay immediately! I always schedule the bill when it arrives, but for a few days before due date! Many more steps required to do this in new system.

Also your online support documents are very lacking. I looked for my e-statement and was unable to find any reference on how to get to them! Wow work left to do for your team!

Thank you for your feedback in these areas.

For payments, there's a 'more options' button that will allow you to set the payment date as you'd like. By default, the payment date is the first available date that we can send your payment.

For eStatements, you can access these by clicking/tapping on any of your accounts and Choosing the Electronic Documents option.