iPhone Screenshots

Description

Download the Western Union® (WU) money transfer app and quickly start sending cash worldwide, 24/7!

Transfer money internationally to friends and family in 200+ countries and territories completely digitally - or send cash globally to an agent location for pickup.

USE THE TRUSTED MONEY SENDING APP :
- Send money globally from the US quickly, 24/7
- Track your money transfers or pickup, instantly
- Repeat transfers to family & friends using quick resend
- View live exchange rates for US & global currencies
- Make international bill payments & manage accounts
- Find thousands of US agent locations for cash pickup
- Access the app with secure touch ID login
- Receive discounts through My WU Rewards

SENDING YOUR MONEY IS QUICK AND EASY
Download the app and create an account to quickly get your transfer started. Send money with a few taps and pay for it instantly with your debit or credit card - or start a money transfer and complete the payment in cash at a nearby agent location. Your family and friends can receive the funds through wire transfer directly to their bank account or mobile wallet - or pick up the cash at a convenient location near them in their own currency. Western Union has more than 500,000 locations in over 200 countries and territories.

TRUSTED INTERNATIONAL MONEY TRANSFERS
It’s easy to send money abroad with the WU app. Track all of your own money transfers immediately after hitting "Send".
Send money to over 500,000 agent locations for pickup:
- AFRICA: Including Ghana, Ethiopia, and Kenya
- ASIA: Including China, India, and the Philippines
- EUROPE: Including France and the UK
- NORTH AMERICA: Including Mexico, Latin America, and the Caribbean
- SOUTH AMERICA: Including Brazil and Colombia
- AUSTRALIA

Money transfer to mobile wallets is available for some international locations. Western Union also offers money transfers and cash pickup for overseas US military bases.

SEND MONEY WITHIN THE US
You can send funds domestically with the WU app as well. Send money to family and friends through wire transfer to a bank account or mobile wallet, set up cash pickup at a US agent location, or transfer money into a correctional facility account (for a county, state, or federal prison inmate).
MAKING THE MOST OF YOUR WESTERN UNION APP
In addition to tracking details of money transfers you’ve sent and making payments, use your WU app to look up US agent locations. You can visit any of the 42,000 US locations to complete more Western Union transactions, including:
- Paying cash to complete a transfer you started on the WU app
- Sending money orders
- Reloading prepaid phone minutes (up to $15 USD, for select mobile operators in Colombia, El Salvador, Ghana, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Nigeria, and the Philippines)
- Picking up cash as a receiver

FEES AND IMPORTANT DISCLOSURES
Western Union makes money from both transfer fees and currency exchange. When choosing a money transmitter, carefully compare the transfer fees and exchange rates. Fees, foreign exchange rates and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.
Please use care when providing commissary or bank account information. Funds will be paid into the account corresponding to the account number you provide.

When using a credit card to send money through WU, an issuer cash advance fee and associated interest charges may apply. Use a debit card to avoid these fees and charges.
Services may be provided by Western Union Financial Services, Inc. NMLS# 906983 and/or Western Union International Services, LLC NMLS# 906985. See terms and conditions for details.

What’s New

Version 8.8

Thanks for your feedback. We’ve listened and made improvements to the WU app.

What’s new:
- Bug fixes

Ratings and Reviews

4.8 out of 5
423.5K Ratings

423.5K Ratings

Anon5383 ,

Wonderfully convenient and hassle-free

Before this app, I used to send money to Guatemala using the western union website. Most of the time, my bank declined the charge. I’d have to call them up and tell them it was OK, and then try again. With this app, the transaction ALWAYS goes through the first time without hassle. Maybe because I use Touch ID with this app, the bank trusts the transaction. As to the rest of the app, it remembers everything, making it easy to repeat transactions. Using ApplePay is great, too. The app is reliable and solid, never glitches, and is a joy to use. Great job!

I have one suggestion: I love the fact that I can share the receipt with the recipient so they have the MCN number. One problem: it writes the email in English, though I’m sending to Guatemala. Please add the ability to choose the language of the shared receipts. Basing it on the system language or keyboard language is not good enough. English is my first language, and my phone is setup up accordingly. But, it’s not the language that I use with the recipient.

Developer Response ,

Thank you very much for sharing with us your review and insights about the app,Anon5383. Rest assured that this has been noted as we continuously listen to customers such as yourself, in order to respond to their needs, and better our products and services. Remember too that you can always contact our support team via the Help Menu in your App, or by sending an email with your user ID to app.feedback@westernunion.com. Our specialized team will help you to solve this issue, as soon as possible. Again, thank you, a great day ahead of you and we hope you can check out our MY WU rewards program whose details can be found below:


https://www.westernunion.com/mywu/?nogeo=true


A great weekend to you!

MontoyaMontoya ,

NOT WORTH IT .

The first time I used it was no issue, I’ve send my mom money apparently she was blocked from the system I then proceeded to ask the lady from customer service if she was able to change the name of the receiver and she kept ignoring everything I said. I asked several times if it would be easier to just change the senders name like they usually do in store and she kept saying that they didn’t do that when in the app it clearly stated “call customer service “ to edit the name . I ended up getting a re-fund then proceeded to send my dad money none the less had another problem and called immediately just to get no answer it’s been the 14 time I call and have to go through all he options just to get to the point where it says “ hold in the line for a customer service representative “ and about 5 seconds later an operating talking another language pops up and the call is ended out of all 14 calls just one went through and had me waiting “a couple of minutes “ that turned into over a 30 minute wait just for them to never pick up . I then emailed them with the problem but said I would be contact within 24 hrs ! Are you serious ? But yet nothing ... I’ve called 3 different numbers of there so claimed 24& 24/7 hr customer service wich is a total bs . & here I am struggling just because apparently it would be cheaper and more convenient when u still end up paying more less the same thing .

Developer Response ,

Thank you for reaching out to us and we are so sorry for the inconvenience caused. Please allow us to help you by contacting us through the following channels:

Twitter: https://twitter.com/WesternUnion

Facebook: https://www.facebook.com/WesternUnion/

Not2soso ,

Can not send money on my account.

I have had an account with WU for over 5 years, for most of that it has been very easy to send and receive funds. Recently I have been getting messages that say they need to review my transfer. This is even after the bank has released the funds for the transaction. Sending to the same person that I have sent to for at least 12 times, same place, same amount. When I contacted customer service they ask me for the last 3 digits of my passport, when I gave it to them they said it was incorrect, this when I was reading it directly from my passport. After that, transaction cancelled, money refunded. When I tried to ask them how do I resolve the issue with the incorrect passport number, there is no solution. So, how do you rate an app? The app is ok, but your money never gets sent. Am I the only one having these issues?

Their response was to contact customer service, I have done that 6 times already and no results, maybe I should do the same thing 6 more times. Einstein’s theory of stupidity is doing the same thing over and over and achieving the same results. There has been no resolution or help what so ever when I contacted customer service. They are the ones that keep cancelling my transactions whenI call. Duh!

Developer Response ,

Hello, we are sorry to know about your experience. If you require assistance or would like us to review your case, please contact us through the following customer service channels in social media: Twitter: https://bit.ly/2KXBtvv or Facebook: http://bit.ly/2FBs4pU

App Privacy

The developer, Western Union Holdings, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contacts
  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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