iPhone Screenshots

Description

Download the Western Union® (WU) money transfer app and quickly start sending cash worldwide, 24/7!

Transfer money internationally to friends and family in 200+ countries and territories completely digitally - or send cash globally to an agent location for pickup.

USE THE TRUSTED MONEY SENDING APP :
- Send money globally from the US quickly, 24/7
- Track your money transfers or pickup, instantly
- Repeat transfers to family & friends using quick resend
- View live exchange rates for US & global currencies
- Make international bill payments & manage accounts
- Find thousands of US agent locations for cash pickup
- Access the app with secure touch ID login
- Receive discounts through My WU Rewards

SENDING YOUR MONEY IS QUICK AND EASY
Download the app and create an account to quickly get your transfer started. Send money with a few taps and pay for it instantly with your debit or credit card - or start a money transfer and complete the payment in cash at a nearby agent location. Your family and friends can receive the funds through wire transfer directly to their bank account or mobile wallet - or pick up the cash at a convenient location near them in their own currency. Western Union has more than 500,000 locations in over 200 countries and territories.

TRUSTED INTERNATIONAL MONEY TRANSFERS
It’s easy to send money abroad with the WU app. Track all of your own money transfers immediately after hitting "Send".
Send money to over 500,000 agent locations for pickup:
- AFRICA: Including Ghana, Ethiopia, and Kenya
- ASIA: Including China, India, and the Philippines
- EUROPE: Including France and the UK
- NORTH AMERICA: Including Mexico, Latin America, and the Caribbean
- SOUTH AMERICA: Including Brazil and Colombia
- AUSTRALIA

Money transfer to mobile wallets is available for some international locations. Western Union also offers money transfers and cash pickup for overseas US military bases.

SEND MONEY WITHIN THE US
You can send funds domestically with the WU app as well. Send money to family and friends through wire transfer to a bank account or mobile wallet, set up cash pickup at a US agent location, or transfer money into a correctional facility account (for a county, state, or federal prison inmate).
MAKING THE MOST OF YOUR WESTERN UNION APP
In addition to tracking details of money transfers you’ve sent and making payments, use your WU app to look up US agent locations. You can visit any of the 42,000 US locations to complete more Western Union transactions, including:
- Paying cash to complete a transfer you started on the WU app
- Sending money orders
- Reloading prepaid phone minutes (up to $15 USD, for select mobile operators in Colombia, El Salvador, Ghana, Guatemala, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Nigeria, and the Philippines)
- Picking up cash as a receiver

FEES AND IMPORTANT DISCLOSURES
Western Union makes money from both transfer fees and currency exchange. When choosing a money transmitter, carefully compare the transfer fees and exchange rates. Fees, foreign exchange rates and taxes may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice.
Please use care when providing commissary or bank account information. Funds will be paid into the account corresponding to the account number you provide.

When using a credit card to send money through WU, an issuer cash advance fee and associated interest charges may apply. Use a debit card to avoid these fees and charges.
Services may be provided by Western Union Financial Services, Inc. NMLS# 906983 and/or Western Union International Services, LLC NMLS# 906985. See terms and conditions for details.

What’s New

Version 9.2

Thanks for your feedback. We’ve listened and made improvements to the WU app.

What’s new:
- Bug fixes

Ratings and Reviews

4.8 out of 5
448.5K Ratings

448.5K Ratings

Akhil628 ,

Worst thing for higher transactions

I have been doing transfers since 3 years from Western Union and never saw a problem and that's why I have an extra 2 stars, unfortunately I can't give 0 stars. And now I made a bigger transaction and that is when all the problems started. Everytime I call a new time frame is provided. Need to beg for my own money to be available in my destination bank account. Such a waste of time. All my commitments I made because of the initial time frame given are reflecting back on me with penalties. I would suggest people to use other platforms for bigger transactions. Such a great lesson for a customer who is reliable with them since 3 years.
Thanks for backing yourself Everytime with new timeframe. These guys are so intelligent, first they give destination county time zone for the money to be available, then they change to source country time zone, then they will give some random time in the morning, then some random time in the afternoon, again a random time in the night and now they ask me to wait for the end of the day. Didn't know I have to beg or make so many calls to ask for my money.

Thanks for teaching me a lesson.

Developer Response ,

We are terribly sorry for the frustrating experience you had with that last money transfer you sent. We kindly invite you to contact our Customer Service through chat: https://bit.ly/3rhzpQA
Our agents will help you review your case and clarify this situation.

MontoyaMontoya ,

NOT WORTH IT .

The first time I used it was no issue, I’ve send my mom money apparently she was blocked from the system I then proceeded to ask the lady from customer service if she was able to change the name of the receiver and she kept ignoring everything I said. I asked several times if it would be easier to just change the senders name like they usually do in store and she kept saying that they didn’t do that when in the app it clearly stated “call customer service “ to edit the name . I ended up getting a re-fund then proceeded to send my dad money none the less had another problem and called immediately just to get no answer it’s been the 14 time I call and have to go through all he options just to get to the point where it says “ hold in the line for a customer service representative “ and about 5 seconds later an operating talking another language pops up and the call is ended out of all 14 calls just one went through and had me waiting “a couple of minutes “ that turned into over a 30 minute wait just for them to never pick up . I then emailed them with the problem but said I would be contact within 24 hrs ! Are you serious ? But yet nothing ... I’ve called 3 different numbers of there so claimed 24& 24/7 hr customer service wich is a total bs . & here I am struggling just because apparently it would be cheaper and more convenient when u still end up paying more less the same thing .

Developer Response ,

Thank you for reaching out to us and we are so sorry for the inconvenience caused. Please allow us to help you by contacting us through the following channels:

Twitter: https://twitter.com/WesternUnion

Facebook: https://www.facebook.com/WesternUnion/

Frustrated completely by WU ,

Doesn’t work

After multiple attempts to send money this app has not been successful even once. On the first two attempts WU indicated they needed more information, which was provided. The questions were intrusive but they were answered. E.g. How long have you known the recipient? Over a decade...but whether it is one day or a decade, it is not the business of Western Union. Despite providing answers to Western Union questions the transactions were cancelled by Western Union, and they refused to provide an explanation. The next transaction Western Union claims was stopped by the bank because there was an extra 0 in front of the account number. If there was a zero it did not come from the sender. Upon inquiry the bank referred recipient to WU. The next attempt was stopped by WU with a statement that additional information was needed from sender, and they were not able to contact senders cell phone. Sender’s phone did not show a call from WU and no voicemail was left. There appears to be no interest by WU in resolving this. Two customers known to each other for over a decade are totally unable to exchange a nominal amount of money between their two bank accounts using this App. From my perspective this App rates a total FAIL. I am at a loss to know how anyone is able to get satisfactory results from this App.

Developer Response ,

We're sorry to read this. For proper assistance, please contact us at Twitter https://bit.ly/2KXBtvv or at Facebook http://bit.ly/2FBs4pU We'll be waiting for your contact.

App Privacy

The developer, Western Union Holdings, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contacts
  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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