Whataburger 4+

Best shakes ever!

My eldest daughter has been literally fighting for her life! This is her second time fighting cancer. We had to Travel for around 2 hours to get to her treatment. She would not feel like eating anything at all. Her son ( 5 yrs. Old) would always be hungry so each day we would stop and get him a burger and myself the bacon burger and each a vanilla shake. I ask my daughter to try a shake to see if she could keep that down. Reluctantly she tried a strawberry shake and it was like a symphony started playing. She was able to keep it down. Others tried to get her to try shakes elsewhere and she refused. No she said that whataburger has the best shakes of any place. They are nice and thick and so refreshing on these daily road trips to the oncologist. And all of her other appointments. Now her young son alway ask for the shake with his chicken strip meal. She love the burger too. She finally was able to start eating. Her son ask if it’s a what a shake day? We said no it’s What a burger… but he insisted it’s what a shake day. We travel in her son’s old truck most of the time. The ac went out and it’s really hot here in Texas but we just roll the windows down and away we go…knowing that the milk shake is going to taste even better today. So thank y’all for being on this journey. And thank y’all for the best shakes…it brightens our days and gives my daughter some nourishment too!
🙏❤️🙏

Great but needs some improvements

What could be better:
1.Ability to mark items as favorite instead of whole order. I have several people we order for but they are not always here in the same group of people so I have to re-modify the items every time. I wish I could create each person’s favorite and then add the favorites to a new order.
2. I have paid extra for honey bbq sauce three times and it was not in the bag. As well as ketchup packets, napkins, and twice no straws. I wish the employees did a better job at double checking the delivery orders. The delivery drivers should do better as well.
3. The app allows you to name individual items on the order, but then nothing is done with this. When ordering delivery from Wendy’s when you add names they put each person’s orders in separate bags, seal the bags close (staple) and put the name on the outside of the bag.
4. Should be able to add tip after the delivery is complete instead of before. This way if no straws, ketchup, etc I can reduce the tip or leave a note with the tip.

Quicker to order at restaurant than app

I like to order through this app because I can order food without being interrupted while placing my order in person. However, the app does not speed up the process of getting your food. You have to set a time that you want your food to be ready. You click on the submit button, but you still have to check in with the front counter team member to let them know you’re there. If you don’t, you’ll be waiting for a while until a team member asks you if you’ve been helped. The few times that I’ve ordered through the app, the average wait time has been over twenty minutes. I arrived at one location recently and waited several minutes at the on-line check in sign before I was asked if I needed any assistance. Than it took another 25 minutes for me to get my food, which was not a big order. Patrons behind me and patrons ordering through the drive thru got their orders quicker than I did. When I got my order, it was cold. This may also have been an issue with the location which has already been reported. The other issue I have is that some locations we frequent the most are in an unreliable cell-phone areas and makes using the app difficult. Other fast food apps that I’ve used automatically place the order into the system without having to check-in in person. I’m sure improvements will be made and we will still visit whataburger since the value of the product is definitely worth the cost.

Developer Response ,

Thank you for taking the time to give us your feedback regarding your recent online order. Feel free to report any issues like this to us through the app's Contact Customer Care option so we can escalate it to our Operations Team to improve our customer service. We thank you for your loyalty!