Willow Go‪™‬ 4+

Lots of room for improvement

There is so much opportunity in this app for more and better features. I wish there was a history of pump sessions. I wish I could save a program for the pumps. I wish the pump control buttons were more responsive. Another nice to have feature would be the ability to input the volume of milk pumped. It might be nice to add an alarm or reminder feature to remind users to pump. I frequently am interested in the pop ups of information when I open the app, but most of the time I dismiss them and lose access to the link because I am trying to get to the controls for the pumps.

Terrible app

The idea is good but the app is complete trash. It freezes constantly. It always says I have an update but after HOURS of “downloading pump update” nothing has changed. It’s forever downloading. Never mind one of my pumps stopped charging after only TWO months of use. Their customer service is great and tried sending me a new one. I got sent a pump part instead. I called and they expedited a new pump.. again.. this time I actually got the pump but low and behold IT DOESN'T TURN ON! “Have you updated it through the app?” Well I cannot even connect it to this terrible app because the “new” replacement pump doesn’t turn on nor charge. On the phone again with ANOTHER new replacement to come. Third times the charm?

My worry is that the app is the key to fixing these crappy pump problems BUT THE APP DOES NOT WORK! Totally frustrated with this. 10/10 do NOT recommend this pump.

Update made it useless

Ever since the update, my pumps struggle to connect. It takes SO LONG and frequently they never do at all. It’s made the app completely useless. I called Willow to work it out and the customer service agent was nice but basically like I can’t fix what the developers did to mess up the version and you can’t go back to the previous version when it actually worked. These developers did a TERRIBLE job.

UPDATE: In the response they recommended me update my app and contact customer service both of which are addressed in my initial review, clearly they don’t care about me and my business or (me being one of many faceless consumers to them) you and your business. Strongly recommend buying something else since clearly these developers don’t respect your dollars or your intelligence.

Developer Response ,

Thank you for providing this valuable feedback. If there is a new app version available to download, we recommend updating to the latest version available. If you continue to experience any issues, please feel free to reach out to our Customer Care team again so we can continue to look into this issue. https://onewillow.com/contact/