Workers CU 4+

I have used WCU for over 25 years. They are fantastic about giving you ways to make your money work for you. Their mortgages interest rates are consistently lower than anyone else. They have amazingly high interest rates for checking accounts. Plus they have the give back program where they give back money to all members each year.

I do not like how they treat their customers. I was told my car was out for repo for a demand letter that was not satisfied (I never received a letter) I had a payment arrangement. I paid my November payment and I was going to pay a double payment in January…. But apparently there was a demand letter that was suppose to be satisfied by the end of December that I didn’t know about. I rushed to the bank to pay December (couldn’t deposit money) to pay my bill. A lady had to do an override just so I could pay my payment and she told me my car was not out for repo. Yet, the lady I was dealing with on the phone told me she was putting the repo on hold and charging me $125 for a repo fee. I am not happy with this bank or how they treat their customers. The pandemic has made things hard but I have still paid all my payments in the last 3 years, and when times get tough Workers Credit Union makes things worse for families. I’m very disappointed in this bank.

New to the bank but not to bill pay. I set up a payment due on the 18th of the month. Payment was sent on the 11th and out of my account on the 15th so why did the payment reach my credit card on the 22nd and I received a $25 late fee? Not a happy customer!!!