Xfinity Stream 12+

I have been trying to watch Xfinity Stream on my phone away from home for the last five days either with data or wifi.I keep getting the message “We’re sorry. Something unexpected just happened. Please try again.” After going rounds with xfinity chat in which their support did not have an answer to my question, I spent an hour on hold to speak to an agent who me to uninstall the app and wait five to ten minutes and then reinstall. Agent wouldn’t listen to me telling her that I had already tried that and my issue was signing back into the app. Now when I press the Get Started, I get the same message. Now I am back on hold to try to be able to sign into an app, that according to other reviews, is not working anyway. On top of that she gave me a number to call for technical support that is no longer working. So much for their commitment to keep us connected during these times. I would give zero stars if that was an option.

Please allow the app to play in the background as well as in lock screen mode. There are times I want to sleep to a TV but get blinded with the light that comes off it. With my iPad or iPhone I could listen to TV without that annoying bright screen in my face. Sadly you have to leave your device turned on to listen to the program. When you turn your device off during a program, you only get a few seconds before the app mutes itself. This could be a bad thing because if you leave your device turned on It can make it hot or run down the battery. T The ability to run the app in the background or in the lock screen (without video playing) would make it easier do use at night while trying to sleep. Plus if you're blind you can't see the video anyways. So to be able to have the video switched to sound only would make a huge difference for those who want sound only while using the app.

I definitely love that Xfinity went the extra mile to make the app voiceover accessible for those who are blind. As well as contrasting colors for those who are visually impaired. However, I would like to see the app be compatible for those who have large print enable on their devices.

Otherwise I love the app but it could definitely use some tweaking.

I have had mine since Feb 20th and still can’t stream. From what I can tell you can download the streaming app on newer versions of my TV in the family room but mine is 7 years old but still a 55” LG Smart TV. I mainly started my service back up because I desperately needed the Internet to job hunt and that is where all my time has been spent (easy when your Cable isn’t working). I paid extra for the 300 mb/sec so I would be prepared to accept any type of position available including work from home, independent consultation, or partial commute. That is when the sales rep talked about the awesome streaming app and no monthly fee for equipment because there are no cable boxes for every TV. The 300 mb/sec Internet comes with a different router than other plans and it is also required for the streaming app service. The sales rep really unsold here on the service and by lowering my monthly bill due to no charges for each cable TV box, that is what sold me on this plan. Sales reps should verify over phone the make/model of your electronic equipment to ensure compatible for streaming services to work as intended for optimal performance. This would make sure customers have a good experience getting up and running efficiently and effectively with the new service being introduced. Plus, it is just the right thing to do.