YEEDI 4+

I had the old yeedi vacuum pro station. Which, by the way, was great so I was thinking. Hey, it would be awesome to get the new one because it has the mop scrubbing feature. However, I’ve had nothing but problems ever since I switched they need to update the app and fix the Wi-Fi on the Vacuum. I have Wi-Fi and every major room two in the largest room and still are having problems. I would love for you guys to fix the app and the yeedi Vacuum two pro. I will be happy to update this review. If you can get the bugs fixed thank you :-)

We have had the Yeedi robot vacuum since November, 2022. The robot actually vacuums and mops very well but can NOT map our small one story house. We have corresponded with the company dozens of times via email - there is no customer service phone number. We have tried everything they’ve asked us to do but the map function does not work. Finally Yeedi was very kind to offer us a new vacuum. They asked for our mailing address but we never received the vacuum. We subsequently reached out to them and, once again, the assured us that they were mailing us a new vacuum. Weeks later Yeedi wrote to us stating that we had already returned our vacuum and they would not be sending us a new vacuum. For weeks I have been providing Yeedi with screenshots of maps and vacuum photos of our vacuum that they now claim that we don’t have. Unless you want to spend months of frustration, do NOT deal with this company.

This app requires a login, but the app doesn’t allow you to create a login so you have to go to the website and create one. Once you create a login and go back to the app it says the login doesn’t exist. I’ve made several logins with different email addresses and none of them work with the app! So I contact “customer support” and they tell me to create a login. Honestly what a ridiculous way to lose customers. The vacuum itself is very good. I can get it to work without the app by just pushing the power button, however I can’t program it to do anything but bounce around with no particular pattern. This app and customer service is just terrible. It’s really a shame because they have a decent product. I should’ve listened to my friends and bought a Romba.