ZIPS Car Wash 4+

Accessing my Zips account has never been easy online. Initially the app seemed to be an upgrade. But recently when I upgraded my membership I was charged at the new, more expensive level, I have not been receiving the upgraded wash job. So I am charged for more than I get. Today the app will not even open. It just spins & shows a little car driving by a Zips car wash. I’m thinking that maybe that’s the best course of action for me too; just end my membership & drive on by to go to another car wash. It’s not like this is the first time Zips has failed. Their billing practices are very suspect.

I’ve had membership for about 4 years and 2 years ago added my wife’s vehicle to my account. At the first of the year my bank account was compromised and had to close my debit card. I finally got things straightened out and Zips was immediately updated with information. We traded my wife’s 2004 Jeep to a 2019 Jeep at the 1st of February, and was able to get a new RFID card sticker about 4-6 weeks ago.

Shortly afterwards, began having trouble having my ID sticker scanned on both vehicles to get a car wash. Attendant at local wash on numerous occasions took down my information to try and update, but was told I had to reapply for a new membership for each vehicle individually. I asked to have the memberships linked on one account, but was told to contact customer service, which I did. I was told that I had to get a Zips app on my phone to “migrate” the 2 accounts into a single one. I got the app, put in my information and was given message that no account was found for either vehicle. Sent email to customer service for help, but no response to date.

I like the Zips facilities, but I’ve grown tired of how the business is running and inept people I have been in contact with…..

Absolutely ridiculous! I’ve been trying for 15 days to set up an account. Moved to TX and tried to add 4 vehicles and pay annually. Downloaded app and added cars. Wouldn’t accept my payment. Went to location they couldn’t help me didn’t know how. Told me to call home office. Gave me ma customer service number. I called couldn’t help me told me since it was app related had to email, absolutely no other option! Emailed three times and all response are giving me the run around (it’s my card, it’s not it’s got a ridiculous credit limit) blah blah. I even added another card just in case for some bizarre reason it didn’t like my card, yep still doesn’t work. It’s an error on their side but nobody will fix it and they won’t let me speak to a human so I’m giving up after 15 days and finding a competitor who actually wants my business and money. DO NOT RECOMMEND! Highly disappointed, discouraged and disgusted!