Zosi Smart 4+

Good system for the money!

I have the 8 camera system, 7 work perfectly,1 has a very slight flutter. In fairness, the camera cable may have been slightly damaged during installation. My 3 issues with the system is the app is very slow to update to real time, the camera cables are not up protected, so you must run them though conduit where they are exposed to direct sunlight. Lastly, I want to add an 2 way intercom. I e-mailed the company regarding this but never received a response. Conversely, when I was setting the system up, I had a difficult time understanding the instructions provided with the system, so I emailed the company and received clear instructions very expeditiously! Very fast and answered all my installation questions! I don’t know why I never heard from them concerning the intercom! All in all, I’m happy with the purchase! I’ve had it up and running for 3 months, and have had no issues!

Developer Response ,

scooter1062,,,,Very good. We are willing to accept your suggestion. If you have better Suggestions in the future, open 'Zosi Smart' -- 'Me' -- 'Support' -- 'Feedback'. We will regularly take stock of your questions or Suggestions. Thank you very much for your comments.

They don't listen to customers sugestions

I'm giving this a new 2 star review because over the years I have suggested again and again that they need to add a single button on each camera view to trigger individual alarms and lights and yet no matter how many times they say it's a great idea and it should be done it never gets added. You also still can't double tap on individual cameras when playing them all live which I have also mentioned. This shows me they don't care and like having a bad app. The camera quality is great but they need serious work done on the app to make it faster. It freezes up on playback all the time and it takes forever to load the camera it alerts you that something is happening on so you end up missing whatever it is. Don't even get me started on their main NVR operating system and the god awful not user friendly mess that piece of garbage is. They need ton take a queue from Lorex. Zosi could easily dominate the market for budget systems if they just listened to customers. There is too much nessesary stuff in the app that just makes it confusing. Simplify it and add the features people actually need.

Developer Response ,

Thank you for your feedback regarding our app. We apologize for any inconvenience you have experienced within the app, we have sent feedback to the technical support department and urged them to add these APP features by way of update as soon as possible. We appreciate your concerns, and we are committed to enhancing the user experience. Our team is constantly working on improving the functionality and performance of our app. If you have any specific issues or suggestions to share with us, please feel free to provide more details. We value your input and it will help us further improve our app. Thank you for your understanding and patience. Best regards, Zosi Support Team Support Email address: service@zositech.com Alternatively, you can also contact us through the "Support-Customer Service" option in the account list of the APP.

Web site or app

My only problem is connecting with ZosiSmart . Sometimes it goes straight through when on the road and other times you have to attempt 5,6,7 times before it links up. I would blame it on my phone but I’m running an up to date apple 8; so phones not the issue. If they tweaked the system a touch or two I would recommend it to anyone for home or business use.I bought my system to keep an eye on my mother whom has Alzheimer’s and or dementia and a history of falling. As she is 86 it kinda racks my nerves worrying about her as I’m trying to link up but once linked up the picture quality is great and I can see what I need to see to stop me from worrying and have a few minutes to myself to clear my mind. Other than the sign on or linking up problem I think it’s a totally awesome system.