I have veen unable to access my western union funds through my app since yesterday and still today can not receive my funds without speaking to an agent , its is so inconvenient, I needed to get my funds last night and I now must wait for a virtual agent to contact me when they start working , whats is going on bidvest, the new app keeps giving me errors can not verify there and can not get my funds on my old app now , did u guys take an early xmas break???? please fix this problem … its the app its not western union I have spoken to them its the app .

For a while now it’s been asking me to reauthenticate my login and when I try to, it gives the error (I’m an existing customer I should log in (which of course I can’t cause it redirects me to the same authentication screen) or simply removing my details from there which means I have to delete and reload the app. If that doesn’t work I have zero access to my account to do my work. Clearly isn’t the most user friendly banking app... doesn’t even have card to phone money transfer (ewallet) as a service 🙄

First time use of this app is okay, but as you get used to it, it’s slower than login in directly to the site, the interface is great, user friendly and straightforward without any hustles! Comes a time for updates, this app will be updated during peak hours of the morning where you really have to make a trade, either you want to jump in or out of a trade, the inconvenient update time with the developer will stand right in front of your way.This app will say one day, updates available, jus after updating it will still send you to the updating page.I tried to delete and reinstall the app, to my surprise it even got worse as I couldn’t authenticate my details to keep using the app, so I gave up and will still to logging in directly on the site...

I’ve contacted the consultants multiple times regarding my new application for a grown Acc, but since last week I’m not getting any proper feedback from them. They just replied this morning telling me to go to Home affairs to get a copy of my ID whereas I sent them the latest ID copy and I’m according to my knowledge every financial institution suppose to be linked to home affairs database. My question is how am I gonna do business with them where they can’t even improve their communication.