Bolt: Request a Ride 4+

I recently recommended someone to use taxify, they get a R150 discount voucher and I get a R250 discount voucher. When I requested a ride using the credit card option, the driver arrived and when I was inside the vehicle he asked how I will be paying. When I told him I will be using the cr card he said I must get off as he only accepts cash. I then reported the driver for misconduct on the app for misconduct and was told the matter will be investigated and disciplinary action will be taken against the driver. First of all how can the driver claim to know what method of payment I had chosen before he got to me? Did I mention that he cancelled trip claiming I “did not show”? Since lodging a complaint against the driver I’m not able to use the app with my credit card as it says “unusual activity” when I inquired, I was informed to take a picture if my government issued ID with a selfie (one image) and my matter will be investigated. When I asked if that’s even legal, I haven’t gotten a response 15 hours later! Personally I think this is a way of taxify trying not to go out their vouchers, if that’s the case then taxify is running a scam and should be reported to all relevant authorities! Very disappointing

It took just minutes of reading the reviews about not only the application but also the excruciatingly horrible experiences that people who have recently/previously used this ride-hailing platform have been going through... I had plans to deploy a fleet of drivers and vehicles on this platform since it is the fastest to register on and offers competitively priced rides compared to the competition, but I am beginning to see this platform in a rather different light.
Now that I have read these reviews and there seems to be no response, either from the developers, regarding issues like how to remove old bank cards and so on and so forth and stuff like that... It is saddening to see such potential go to waste. The lack of effort on their part (Taxify/Bolt) to fix all these issues, makes them worthy of a single star. That star is only because it cannot be made into a half, otherwise it may very well have been just half a star.

I have being struggling with card payments lately . I would request a ride and have the money deducted from my account, driver arrives we drive to the destination after the trip has ended i get a notification that my payment didn’t ho through due to insufficient funds. I had only thought that it only happens on card payments and tried with Apple pay itself still the same issue. My money will be deducted and reserved then get charged for declined transaction. Just tonight i requested a ride for R38 when the driver i got in the car only to be told that my trip has been cancelled due to a declined payment . I requested again luckily he got the ride and accepted but it had gone down to R35 i used Apple pay again the transaction went through, we drove to my destination only just after the ride was completed i get a notification that my payment declined and ofcourse it’s “insufficient funds “ again but surprisingly now when i get my invoice the total for the trip is R50 i don’t know how tf did we even get there . The R35 was reversed into my account but i’m on -R50 on the bolt app . Honestly speaking ever since i started using bolt in 2019 this is my first time experiencing this b*s . And this is most definitely my last time using bolt . I’m enough 🥱