Miway Insurance Ltd

Name: Miway Insurance Ltd
Rating: 3.7 (3 reviews)
Author: Miway Insurance Limited

Finance

Only for iPhone

Free

3 Ratings
Ages

4+
Years
Category

Finance
Developer

Miway Insurance Limited
Language

EN
English
Size

70.7
MB

iPhone

Put your insurance policy in your pocket with a full suite of services. Here are some of the awesome features you'll have at your fingertips! * Self-inspection - take photos of your car yourself and submit them to us from the app, without having to drive out to an inspection centre * Emergency Alert - we can now automatically detect if you’ve been in a car accident right from your phone, and send out emergency services to help you * Request assistance immediately 24/7, whether it’s for a roadside emergency or home assistance * You enjoy, we drive - arrange for a designated driver to get you and your vehicle home safely with WeDrive * Manage your claim – lodge claims, book assessments and view the status of previous claims * Request your insurance documents – border letters, confirmation of cover, etc. * View your policy details – for an overview of what’s covered * Update your personal details - simply edit and save * Chat to an agent online – no need for phone calls or call centre queues! Miway is a licensed non-life insurer and Financial Services Provider (FSP 33970). Ts & Cs apply.

Ratings & Reviews

3.7

out of 5

3 Ratings

Self-inspection not submitting
10/10/2019

ChericeL
At first, I thought the App user experience was amazing until I got to the point where I needed to sign and submit my car self-inspection. I have tried multiple times, switched from using data to Wifi, restarted my phone but still nothing works. When I click ‘submit’ after signing the self-inspection absolutely nothing happens except the submit button disappears and the only button I can press is ‘clear’. I really wanted to use the self-inspection as I don’t have time to go into an inspection Centre. Really worried as I’m now driving without cover because the app function isn’t working.

Developer Response
Thanks for bringing this to our attention, we apologise for the inconvenience. Please can you send a detailed email with the issue you are experiencing as well as your ID, policy or contact number to marketing@miway.co.za so that an agent can get in touch and assist you? Thanks!
Self-inspection not submitting
10/10/2019

ChericeL

At first, I thought the App user experience was amazing until I got to the point where I needed to sign and submit my car self-inspection. I have tried multiple times, switched from using data to Wifi, restarted my phone but still nothing works. When I click ‘submit’ after signing the self-inspection absolutely nothing happens except the submit button disappears and the only button I can press is ‘clear’. I really wanted to use the self-inspection as I don’t have time to go into an inspection Centre. Really worried as I’m now driving without cover because the app function isn’t working.
Developer Response 11/10/2019
Thanks for bringing this to our attention, we apologise for the inconvenience. Please can you send a detailed email with the issue you are experiencing as well as your ID, policy or contact number to marketing@miway.co.za so that an agent can get in touch and assist you? Thanks!
Left abandoned in the rain - DISGUSTING SERVICE
02/11/2020

hsbsjw
My partner and I had an engagement party to attend in Roodepoort, from Centurion. We ordered the MiWay Take Me Home Service, to which we received a message to say that someone would phone us shortly, never happened. Then we got another message to say that our order was successful and they’d meet us at 22h45, did they? Nope. It was hailing and everyone left the location at which we were at so we had no choice but to drive home in our intoxicated states, risking criminal records. Then the next morning, they have the nerve to call and ask how our ride went, and when they were informed of what happened, they merely replied: “oh sorry, hopefully next time will be better”. Never in my life have I received such bad service from, absolutely useless company.

Developer Response
Thanks for taking the time to write to us - this doesn't sound right at all! We'd like to get in touch to look into what happened and provide you with proper feedback. Please email marketing@miway.co.za with your ID, policy or phone number and we'll get an agent to give you a call? In the interim, please accept our sincere apologies for the upset and frustration you have experienced.
Left abandoned in the rain - DISGUSTING SERVICE
02/11/2020

hsbsjw

My partner and I had an engagement party to attend in Roodepoort, from Centurion. We ordered the MiWay Take Me Home Service, to which we received a message to say that someone would phone us shortly, never happened. Then we got another message to say that our order was successful and they’d meet us at 22h45, did they? Nope. It was hailing and everyone left the location at which we were at so we had no choice but to drive home in our intoxicated states, risking criminal records. Then the next morning, they have the nerve to call and ask how our ride went, and when they were informed of what happened, they merely replied: “oh sorry, hopefully next time will be better”. Never in my life have I received such bad service from, absolutely useless company.
Developer Response 04/11/2020
Thanks for taking the time to write to us - this doesn't sound right at all! We'd like to get in touch to look into what happened and provide you with proper feedback. Please email marketing@miway.co.za with your ID, policy or phone number and we'll get an agent to give you a call? In the interim, please accept our sincere apologies for the upset and frustration you have experienced.
Unable to log in or register
29/09/2021

thokoane
I was about to add my car and home to MiWay but the app performance is giving me an impression of the service I’m likely to experience. For such an established entity a mobile application shouldn’t perform this horribly. I clicked on forgot password and the app says my profile doesn’t exist, when I try to register again from scratch the app says I already have an existing profile. So what must happen 🤦🏾 this has been happening for a while

Developer Response
We’re so sorry to hear about the frustrations that have resulted from this! Please send us an email to marketing@miway.co.za with your ID, policy or phone number and someone from the relevant team will be in touch with you soon.
Unable to log in or register
29/09/2021

thokoane

I was about to add my car and home to MiWay but the app performance is giving me an impression of the service I’m likely to experience. For such an established entity a mobile application shouldn’t perform this horribly. I clicked on forgot password and the app says my profile doesn’t exist, when I try to register again from scratch the app says I already have an existing profile. So what must happen 🤦🏾 this has been happening for a while
Developer Response 04/10/2021
We’re so sorry to hear about the frustrations that have resulted from this! Please send us an email to marketing@miway.co.za with your ID, policy or phone number and someone from the relevant team will be in touch with you soon.
Unimpressed and Frustrated
04/07/2023

All I Want Is Good Service
2 years later and the app is still giving issues. I can’t log in. All your developer comments say your aim is to ensure good customer service but nothing has changed. What is the point?! Your call centre takes forever and when I opt for the call me back option, it takes a day for them to call back. In this technological day and age..? Unacceptable. And don’t tell me to send an email, cause clearly that hasn’t helped!

Developer Response
Sorry to hear that! Could you write to us at marketing@miway.co.za with more details of your issue? We'd love to help you troubleshoot.Best regards,The MiWay Team
Unimpressed and Frustrated
04/07/2023

All I Want Is Good Service

2 years later and the app is still giving issues. I can’t log in. All your developer comments say your aim is to ensure good customer service but nothing has changed. What is the point?! Your call centre takes forever and when I opt for the call me back option, it takes a day for them to call back. In this technological day and age..? Unacceptable. And don’t tell me to send an email, cause clearly that hasn’t helped!
Developer Response 16/10/2023
Sorry to hear that! Could you write to us at marketing@miway.co.za with more details of your issue? We'd love to help you troubleshoot.Best regards,The MiWay Team

Claim capture enhancements

Version 3.24.0

2 Feb

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers

Privacy practices may vary based, for example, on the features you use or your age. Learn More

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