Oneplan App 4+
Onecard Management Services
Designed for iPhone
Oneplan - To Make Today Better
Oneplan puts healthcare in the hands of more South Africans. We offer a wide range of short term insurance products, which are manageable through our Oneplan Mobile Application. These are some of the features our app offers our Oneplan Pet and Health Insurance Clients:
1. Load a new healthcare benefit claim to their Onecard within minutes
2. View and administer their claims
3. Manage their Onecard; reset pin, check balances, cancel cards
4. View Oneplan policy information
5. Upload photos of Proof of Payment to request refunds to their bank accounts
6. Upload invoices, utility bills, photos, and referral letters
6. Update their personal information
6. Request hospital authorisation
7. Call emergency ambulance
8. Have access to their electronic Onecard immediately
Oneplan is a trusted financial institution, offering clients healthcare and peace of mind. Oneplan is a health
insurance company and not a medical aid.
Integrated new in-app chat platform for better service and response.
Fixed 24 hour setting on new claims
Enable access to Pet wellness for clients who have policies but are not incepted as yet.
We remove “Refer a Friend”, due to a POPI implementation.
Ratings and Reviews
Crashes Often. Very frustrating
I’ve tried to upload my invoice several times now but the request times out, or the app crashes and I am unable to load the claim. This has happened a few times now and I end up covering the cost of the bill which is not the point of having insurance. It’s incredibly frustrating. Please sort out the app issues. I am on the latest version of the app as well as phone software so that is not the cause of the issue. It is the app.
Developer Response ,
Good day Levanya,
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us via WhatsApp on 083 794 5452 with your ID/policy number so we may assist further.
The Oneplan Team
I have been with you guys for over a year, and the one time I need to claim, I am unable to because the app isn’t working and I can’t get hold of anyone or even request a call me back. I’m always having issues with your app. I can’t even see the full details of what my dogs are covered exactly anymore.
Your service was great in the beginning. But now I’m just absolutely disappointed and upset I wasted money paying for nothing basically every month for over a year.
I’m cancelling my policy schedules and moving to another pet insurance that is more reputable. Please get someone to call me immediately. As I can’t get through to anyone. This is ridiculous
Concept great, execution poor
The app crashes every time you go into it, and as a result you have to login again every time. Often it lags and then gives a processing error when submitting anything. I have no idea if my claims have been submitted. I am very disappointed, please update your app.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Onecard Management Services (Pty) Ltd
- 66 MB
- Health & Fitness
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
- © Onecard Management Services (Pty) Ltd