SPAR2U 17+

I’ve been shopping on the Spar2U app for 1.5 years now. Mostly I’m happy with the result because the store I mostly order from (Wonderboom Junction *****) really got this sorted. They call and figure out a replacement when something is out of stock and they usually arrive in the time slot selected. Ninapark (***..) - so-so. It’s a larger store so more variety and they usually call if something is out of stock but delivery is usually an hour or so late. Absolute worst service from West Park Spar (*….). Don’t call to offer substitutions, don’t update the status of the order until hours later, deliver 5-6 hours late with food that should be refrigerated or frozen at room temperature. So choose wisely when selecting a store for best results.

Thank you for taking the time to share your feedback with us. We will pass it onto the team so that they can use it to improve the SPAR2U experience.

You order from spar2U they do not give you options for substitute they never call you have to run around calling the store to substitute the item rather than just cross it out when there is tons of replacements. The worse part spar app will say an item is out of stock and you get to the store my word you find the product the that’s when i knew that spar2U app not worth ordering from when there is checkers60/ picknpay asap/ even OneCart apps that offer far more better services and grant you substitute on their site before checking out and not delay refunds. Don’t download this app just go to spar store if you need to get anything from there directly

Thank you for providing feedback on your experience with the SPAR2U app. We sincerely apologise for the inconvenience and frustration caused by the lack of substitution options and the discrepancies between our app's stock information and actual in-store availability. We are committed to addressing these issues and improving your shopping experience.

I’ve used the app a few times. It doesn’t have the full range of groceries but it’s quite user friendly with a fair range. BUT for about as many times I’ve used it, I’ve also been locked out. The app keeps asking for sign in or up information and after laboriously reentering this and adding my OTP, it says I’ve signed in, but it doesn’t let me actually enter the site. Although the Spar is my physical shop first choice, it isn’t for virtual shopping.

We are sorry to hear about the issues you are having - please can you get in touch with our customer care team on 0860 313 141 and we'll investigate and help you out immediately, as this definitely doesn't sound right. Thanks!