Superbalist.com | Fashion App 4+

Dishonest

I returned goods to Spree in May 2018. Despite the app status showing they received the goods and undergoing quality control, to day I have not received my refund. Spree initially lied that I got my refund in June 2018. After numerous calls they admitted that it still needs to be paid. I think they wasted time since they knew they were merging with Superbalist. I have lost thousands of rands since I didn’t get my refunds and I also lost R800 of store credit from Spree. It’s best to buy from a store at the mall where you can speak face to face and demand action. With these types of stores you constantly speaking to different people making promises but nothing gets done.

App needs some refining

Hello, congratulations on the merger!
I just wanted ask if you will be adding some of the super helpful and user friendly features spree had on their app (like the other colours an item is available in, styles you may like and customers also bought). Now that you have such wide range of stock, these things will make for a much better, cleaner and more efficient online shopping experience. (Also note the similar items feature that’s currently on Superbalist doesn’t give similar items at all - maybe it’s a bug?). Also it would be lovely to have more accurate and detailed product info on the items - currently, its quite inconsistent with some clothing items not stating the fabric/material or items having incorrect info etc.
You guys are great and I have had really great service experiences!
I’m sure you are still adjusting to the merger, so all the best in your future plans x

Developer Response ,

Hello Guniiiit, thank you for the rating and review. I will report your great suggestions back to the business and our mobile team.

Disappointed

I have used Superbalist for years so I’m very sad to be writing this review. I introduced a friend of mine to it and the service we received was appalling! We placed an order, paid online but the order still said awaiting payment. We contacted Superbalist showed them proof of payment on the exact same day then the next morning the order was canceled.
We explained to them that we need the shoe and they could have cared less. They don’t reply. I was ‘on hold’ waiting to speak to the manager for 50 minutes and they finally dropped the call. Every single person I spoke to over the phone was absolutely useless. So now I sit shoeless with no answers.
Honestly, spare yourself and buy directly from the brand online store. I’m so disappointed. They have let me down so much after I recommended them so much. Never again. I now recommend people just buy straight from brand online stores. Save yourself the stress

Developer Response ,

We're sorry to have let you down. Please provide us with your order number by emailing appteam@superbalist.com, let's try and help.