Chargefox: EV Charging Network 4+

Own more than one EV? Chargefox only allows one car to be set in the app. The use of the app at some chargers can be slow to connect. It shows that this is definitely an emerging market and not firmly established. Chargefox: please fix these friction points in the user experience. Tesla has announced more seamless experience coming with their destination charger network allowing businesses to recover the cost of charging. It would be a real shame not to have a healthy, competitive, Australian alternative.

Yes they provide free charging. Bad customer support most of the times locations shown on the map are wrong. Customer supports says they only know the location shown on the map and it is worse if it is an underground car park. In one place the car started charging before activating it through the app. Then I had to call support hot line to disconnect as there was no disconnect button on the charging station. If they offer a call back service due to a long waiting period “do not take it’ they never call back. Worst part is someone is using my chargfox account to fast charge on my credit card , support hotline says they can not have access to accounts and send an email to their info email, sent email no response so far. All these things I experienced during 7 day period in Sydney.

Given EV’s are relatively new and public chargers are even newer, it baffles the mind on how unreliable Chargefox chargers are. One or more of my local chargers and constantly out of order and aesthetically, they look like they’ve been around since the 90’s. Evie chargers look fresh and new. Need to step your game up, Chargefox.

The app is okay but for some dumb reason, even though I’ve set my charge limit to 100%, it always cuts off at 80%. It takes 2 more attempts (after hanging the bowser and replugging) to get it above that, with the highest charge percentage I’ve had being 94%.