Secure Parking 4+

Clunky frustrating with many problems

It looks nice, but doesn’t save credit card details so every time you’ve gotta save them again. Can’t change dates of bookings easily - when I did ended up the next day not being able to get in to the car park, had to pay for a ticket, then a comedy of errors, where it almost charged me $499 because of their error. Thankfully I didn’t just tap my card to get out!!
The week before a different issue resulting in phone calls, refunds and a line of cars behind me as they tried to sort it all out.
It’s frustrating but with the cheapest parking in Adelaide I suppose you can’t expect too much. (Then again, the developers should have tested so many things before releasing this in to the wild).
Responsiveness of the website to devices has so many clunky issues if you’ve gotta switch between the app and website to try and get your bookings sorted.
Usually love Secure park (before the upgrades) and now also have to mention my disdain for any business that bans cash as an option at all in the facilities. Not on at all.

Horrendous

Not sure who was paid to develop this app but it’s the worst user experience I think I’ve ever had. You can’t set hours for your parking to apply to multiple dates - you have to reset it every time you check for availability on a date. You can’t select the options and see on the calendar which dates have vacancies. You can’t select multiple dates at a time. When you do find a vacancy with all your booking data entered and you select “add to cart”, it says “register to add to cart”….when you’re logged in already. If you do manage to get a booking, you enter your pin and park for the day, only for it not to work when you try to leave. Customer service staff then say, “We have no record of you coming into the facility.” Um…..how do you think I got in then? Everyone has been forced into an online booking platform that quite clearly wasn’t tested prior to launch and reflects a complete lack of understanding of how people use it.

Fix Your App!

You have active car parks in my city it’s time for you to fix your App! When a person pre-pays more than one day on your website and downloads your app only the first booking day appears in your app’s bookings, no others. Even after they use that first day and/or it rolls over to the next day your app continues to show them the expired booking and no further bookings. This issue doesn't even fix itself by deleting and re-downloading your app either. I wouldn’t trust storing my credit card details in an app in this state of error. So either I suggest delete this whole app system option or get someone to fix these major bugs, because the whole app in its current state is rendered useless for pre-paying customers. Cheers.

Developer Response ,

Hi Yvonne, We appreciate your feedback. Thank you for the opportunity to make it right. Could you please send us your concern via email on help@secureparking.com.au with screenshots attached, mark attention to Rei and Ella. This will be handled with utmost priority. Regards, Secure Parking