Trupanion 4+

Slow Server

The last several times, after logging into my account through this app, the throbber stays on my screen for quite some time before loading the page. I have an iPhone 12 which is running on the latest version and the app is also updated so it must be Trupanions server or some other technical bug issue. I’m leaving this review so that they can become aware of this problem. I hope it’s fixed soon. I love using this app otherwise! I just need things to be instant so I’m not wasting my time. I ended up calling customer service to get faster results and I was able to speak with a representative almost instantly. Love that, but defeats the point of this app!

Developer Response ,

Thank you for sharing your feedback with us and trusting us with your pet's medical insurance. We want to assure you that we're looking into this and hope it to be resolved soon. If you need any additional support, please know we're here for you 24/7 by phone or through our website as well.
Best wishes,
The Trupanion Team
(855)210-8746

Trupanion saved me thousands

I had a cat with chronic kidney disease, who ended up with a lengthy emergency care hospital stay. Trupanion saved me several thousand dollars on this and hundreds more on other visits. Their customer service is great and the claims process is very easy through the app. Recently their claims department has been backed up and I hope they can hire more people or whatever they need to do to get back to what used to be a very quick reimbursement process. When my cat passed away in September I closed my account in November after receiving reimbursement for tests and care on her last visit. Trupanion reimbursed me for the last two months of service without me even having to ask. I would 100% recommend Trupanion and would use them again.

Disappointed

I was really turned off about all the reviews and the fact that you only had 2 stars and decided against not purchasing at first but then I realized that it was just from the app and your insurance part of the company wasn’t the issue.. if the app is the problem then call customer service.. I know the app is more convenient but their performance, customer service and coverage is more important than the app so I decided to purchase after all since they came recommended by our vet and office staff. Signing up was easy and so far I’ve had zero problems with the app.

Developer Response ,

Hi there, Please know that our team is actively working on improvements to our mobile experience. In the meantime, we’d love to talk through how our plan’s unlimited payouts and ability to pay the clinic directly at checkout make our coverage unique. Please call us at (855)210-8746 or chat with us online any time we can offer information or support. We’re here to help 24/7! Take care, The Trupanion Team