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Easily see a doctor, check your symptoms, and access clinical records

TELUS Health MyCare™ lets you easily see a Healthcare Practitioner right from your phone.

Video Consultations: Book an appointment with a Doctor, Counsellor or Dietitian and have a video consultation from the comfort of home or wherever works best for you. If needed, prescriptions and referrals for diagnostic tests/specialists can be provided. You can also get your prescription delivered directly through the app.
Appointments will be scheduled in English by default unless you are in Quebec where appointments can be either in French or English. If you would like to schedule an appointment in a different language, contact our Support Team.

Symptom Checker: Get more peace of mind 24/7 with our chat-style Symptom Checker, powered by Artificial Intelligence, which asks you questions about your symptoms to suggest possible courses of action.

Healthcheck: Learn more about your health in just 15 minutes. Our free digital assessment tool gives you a picture of your current health and suggests lifestyle changes for healthier living.

Monitor: Use our mood tracker to log your emotions and identify things that can affect your mental health. Connect your existing health apps, such as HealthKit, and set medication reminders to manage your health in one place.

Clinical records: Easily access your TELUS Health MyCare doctor consultation notes and prescription history whenever you need it.

1. Register for your free account.
2. Book an appointment time that suits you.
3. Start having a video consultation with a locally-licensed doctor or allied health provider.

We take data security and privacy extremely seriously. All of TELUS Health MyCare’s clinical procedures meet industry and legal standards. We retain patient records in accordance with national best practice guidelines and all patient data is securely transmitted using industry-recognized encryption methods.

Where is TELUS Health MyCare available?
Doctor consultations are available in British Columbia, Alberta, Ontario, Saskatchewan, and Quebec. Residents in these provinces who are covered under provincial healthcare insurance (MSP, AHCIP, OHIP, or Saskatchewan Health) can have video-based consultations at no direct cost. Alternatively, patients without provincial health insurance in these provinces can have video-based consultations for a fee per consult. Counsellors and Dietitians are available in British Columbia, Alberta and Ontario.

What can our doctors treat?
Like any doctor you’ve seen in the past, our doctors can help treat a wide variety of non-emergency health conditions. Common health concerns we see patients for include: Cold and flu, Urinary tract infections, Skin rashes, Joint pain, Anxiety and depression, Allergies, Sexual health advice and more. We may refer you to see a doctor in person if your concern requires physical examination or care. Note, in-person consultations are recommended for emergencies, and issues concerning restricted medication.

For more information and a full list of FAQ’s, visit telus.com/mycare.

What’s New

Version 4.37.0

We’ve introduced prescription delivery and fixed some minor bugs.

Thank you for using TELUS Health MyCare. If you have any suggestions on how we can improve our service, please let us know at mycare@telus.com.

Ratings and Reviews

4.3 out of 5
40.1K Ratings

40.1K Ratings

MVVillagran ,

Convenient and speedy

I appreciate how quick I got an appointment and how nice the clinician was. But I don’t like how you have to wait for someone else to contact you after the appointment with your prescription

smitty-212 ,

An insult to family physicians

This program is a complete insult to family physicians who are trying to provide good, continuity of care for their patients. They provide walk-in style medicine with no follow-up and no continuity. The government should be instead focusing on providing funding and resources to allow family physicians to provide this service to their patients.

sasoc1234 ,

Not supporting this app. Support the drs in your province not the USA

The UCP are promoting this app that pays doctors from tether parts $38. There’s a service provided by Alberta doctors but they’re only getting $20.. don’t promote this app.

App Privacy

The developer, Babylon Health, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Purchases
  • Financial Info
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Sensitive Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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