SOCAR Malaysia 4+

Convenient and Useful

The whole concept of the app is great. Execution is fairly good too. I use Socar service a few times since I don’t own a car and I find it very convenient and useful for me.

The price (hourly rate, insurance & mileage) is fair, made more affordable if you use promo codes. Car availability and option is good, I always manage to find a car suitable to my budget, timing and location. Car is controlled within the app, so need to make sure battery and network connection is good. Fuel usage is unlimited, and easy to claim in-app. Car conditions are hit-and-miss i.e. some are clean, some are messy. Sometimes, I find the car to be unserviceable but quickly rectified (swap cars) by reaching out to the customer service. Usually unserviceable car would not be listed as available though.

Overall I am very satisfied with Socar. A few hiccups sometimes but usually the process goes smoothly. Recommended to use for people like me who don’t own a car, or if you want to try out different models of cars.

Good idea but worst to use

Hopefully you guys can upgrade all the services faster, it’s been so long since I heard about socar, finally wanna try it ( in 2022!) I expect the service allow us to rent a car and return to anywhere else that socar parking bay, what’s the point to rent a car from airport and I wanna go home but we can only rent a car and return back to the same parking ?! It just doesn’t make any sense for me, might as well just call a grab and I can rest in the car and got home without risk myself to get into any car accident. The idea of renting a car is because of it can be cheaper compare to calling a driver to drive you to where you wanna go right? And if you wanna return to different spot you need to order for the service of socar to get another person to come and pickup your car which it cost around RM50? Besides, the people to come and collect the car it’s called Dashers. It’s a problem for them to earn money from this stupid service too. First of all, they need to bear the cost to go to the pickup location, they can drive there or grab there, which these cost, Socar or Dashers they are not giving any reimbursement. Secondly, after they picked up the car and return to Socar service, they have to take a grab to back to their own car in order to get back their car? Stupid They are not earning, they are doing charity. Might as well just drive the Grab

Developer Response ,

Hi there, we would like to sincerely apologise for the poor experience. If there is anything more we can do for you or if you would like to share more feedback with us, kindly do not hesitate to leave us a note at help@socar.my. Thank you!

Not actually reliable

First of all I must admit they have nice cars and simple app to use. However, it’s completely not reliable is you booking for something urgent even it’s been booked for few days before using it. For my last booking both cars wasn’t at the mentioned location for a reason or another and when you try to contact them through call there’s no response you can only reach them out through live chat which is usually takes a while for the hight traffic on it. I was booking the car urgently to do my personal matters but ended up being late cuz the car isn’t at the location. Even for one time they replaced my booking which I have confirmed 3 days before just 10 mins before my booking and there reason was that the car isn’t at the location, they latterly gave me replacement car about 40 mins away from my actual booking location which I didn’t confirm, they will just say book yourself a grab and send us the receipt to pay you back even if you don’t have time to do such thing and if you don’t like their solutions you can just cancel your booking it’s really frustrating. I really don’t understand how their customer service works at all. They certainly have many things to approve…

Developer Response ,

Hi Moustafa, we're so sorry to hear about the inconvenience that had happened. This is definitely not the experience we want for you. We hope you know that we are always working on ways to make it better for you. We will relay this to the relevant team for improvement. In the meantime, we hope you can drop us an email at help@socar.my so we can further look into this matter. Thank you 🙏