Screenshots

Description

Meralco Mobile gives customers the power to access to their Meralco account 24/7.



With Meralco Mobile, customers can:



1. View and pay bills 

2. Report an outage
3. Inquire and give feedback
4. Get notifications from Meralco

5. Compute the cost of using appliances with Appliance Calculator and Orange Tag

6. Get energy efficiency tips and updates on exclusive appliance promos with Bright Ideas
7. Find the nearest Meralco Business Center or Bayad Center

Please note that the Meralco Mobile app requires access to the following services to operate properly:
* Camera: Allows the Meralco Mobile app to access your device’s camera. You can use your camera to take photos and upload together with your reports on brownouts, busted lights, leaning poles, etc.
* Storage: Allows the Meralco Mobile app to access the media library of your device for you to attach photos / videos when reporting brownouts, busted lights, leaning poles, etc.
* Location: Allows the Meralco Mobile app to access your location to show nearby Meralco Business Centers and Bayad Center branches.

What’s New

Version 2021.1.2

Thank you for choosing Meralco Mobile!

We've updated our app to serve you better and have partnered with Bayad to process your payments with #TatakSigurado

Make sure you are using your mobile phone’s latest OS to enjoy its full features. Our app works best in iOS 10 and up.

Ratings and Reviews

2.3 out of 5
857 Ratings

857 Ratings

charotsantos ,

Transaction fee

Easy access paying your bill. If bayad center doesnt incurr any fee or transaction fee to pay your meralco bill then why the app requires 47 pesos per transaction I guess the app is not higly recommended for those who save money. Kalokohan. kahit regulated ng government ang meralco at wala kayong payment system. Other utilities from other country (australia and Uk) don’t add such huge transaction fee(s) to pay and they are also regulated by the government in the first place and the the payment system run by a third party. The app itself is just for viewing purposes only.

Developer Response ,

Thank you for letting us know what you think, Charotsantors. Your feedback would greatly help us in improving our app's services. Feel free to send us a message thru our official Meralco Facebook Page or email us at customercare@meralco.com.ph. Thank you.

Janavesguy ,

Working in real time! Awesome! Updated price too

Please include total time of usage for air-con since the appliance is usually set in timer. In that sense no need for real time calculation sometimes.

Or my suggestion is to add a selection tab or choice set to numbers person in the house. Then indicate their daily routine and time usage of their specific activity with appliances. In that sense, a sample page for studio type/2bedroom or simply condo users may check their bills better.

Trying to save the 🌏 by minimizing my ⚡️ consumption.

GRMR19 ,

Bugs and NOT user friendly

Bugs

1) chat window closes when you try to switch windows. Agent usually asks for info that you need to get somewhere then uou lose them since there’s no way of going back. You have to open another chat window

2) notifications remain even if you clear them all

Usability

1) Okay to view bills and current charges. This is the only good feature for this app.

2) Payment does NOT reflect right away. You pay in the app until it goes to paymaya for payment. Once done, it does not refresh and lead you back to the overview page. Then it still say Pay Bill. It should say PAID or at least Payment for Confirmation if you need to wait for credit card confirmation.

3) Transaction fees for paying online. I dont pay fees if i pay with online banking. This is just an additional revenue stream for the same company!

Developer Response ,

Thank you for the honest feedback. We’ll look into your concerns and consider this for future enhancements. Feel free to send us a message through our official Meralco Facebook Page or email us at customercare@meralco.com.ph. We'd be glad to assist you. Thank you!

App Privacy

The developer, Manila Electric Company (MERALCO), indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Location

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • User Content

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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