PrimeWater 4+

The app is working for me and allow to keep track of bills. But I recently had a new connection/account and you would have thought that it will automatically show up in the app since the new account is registered to the same phone number I used for this app, but no. Anyway, I went ahead and manually added the new account in the app but it has been months and the status is still pending. Good thing there is an SMS bill notification. But I also want to confirm that my payment went through by checking in the app.

I keep on checking this app everyday to ensure I'm on top our water bill because we do not want our water supply to be disconnected just for non-payment because we can definitely pay our bills. But this app keeps on loading, it doesn't go through. I was waiting for our water bill instead but I didn't notice anything, we didn't know our billing date because we just moved here in this city. On the 25th, we woke up with no water. I had to install this app on iPhone SE 2020 so I can pay it. I even went to the office to pay the reconnection fee, and was advised that it'll be reconnected within the day. But no, it was still not reconnected. We work at night so we had to sleep during the day. We can't travel all the way back to SM Megamall to follow up because we live in Antipolo City.

I have a myriad of complaints about this app, I honestly can't think of anything good or convenient about it. It keeps updating for what feels like every three days, the user interface is unseemly and unprofessional, it takes an eternity to load and it only works with iPhone devices once in a blue moon, the customer service chat is obsolete as it takes one of their agents three to four business days to get back to you, and their blatant political campaigning when you open the app is just embarrassing. The only reason I keep this app is because of their problem with mailing my bill, and honestly, I'd rather just guess my total bill every month than ever open this app again.