Was on the chat line for almost 2 hours… Because of course now you can’t even use a phone number to speak to an actual person. Two people on the other end could not figure out why I couldn’t check in for my flight tomorrow. And it showed that frontier owed me $39. And they also had me in the wrong seat in the middle of some people. They don’t have me sitting with my cousin, and I paid for my seat! Long story short, I was the one who figured out the problem and changed my seat to an aisle seat the $39 refund came off and the money part was rectified and I was able to check in on my I’ll seat, ON MY OWN!!!! I have been a den member since 2014 and advocated for Frontier….well, NO MORE! SIMPLY AWFUL NOT BEING ABLE TO SPEAK TO SOMEONE ON THE PHONE. And all of this because the flight that we took to Florida was canceled and we had to change the flight back as well! I also spent over two hours on the chat line yesterday trying to understand why a $50 certificate given to us for compensation for the canceled flight can only be used towards the base fare which of course was only $10! And you cannot save the remaining part of the certificate it must be used at one time. I now believe that frontier airline should be reported to the Better Business Bureau.

Never again will we fly Frontier. Tried to check into our flights the day before leaving, the app wouldn’t allow it so we contacted Frontier Airline customer support. They told us this happens a lot, that the flight was still on and to show up to the airport at least 3 hours early to check in. We arrived to the airport and nobody was at the frontier desk. We were told by airport employees that the flight was still on and that frontier should be at the desk anywhere from 1 1/2 hours to 2 hours before the flight. We were nervous so we began to contact Frontiers customer support. We waiting on hold until an hour and a half before the flight before being told by a frontier employee that the flight was canceled (months ago) but the day before was told it was still active and to come to the airport. When we became upset over this the frontier employee cancelled our flights on the spot, told us we couldn’t talk to a manager, informed us we were not getting our money back and hung up on us. This entire experience (our honeymoon) was then completely shifted because we needed to buy tickets that day at the airport (for a huge markup). Worst flying experience of our life. This is by far the worst airline, customer support, app, service you could use. Save yourself the headache, debt and stress. They will literally steal your money USE ANY OTHER AIRLINE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This is a terrible airline—possibly the worst among U.S. domestic carriers. They go out of their way to charge for absolutely everything.1.At the gate, passengers are often asked one by one to put their bags into the size checker, and if it’s even slightly oversized, you’ll be charged immediately—this happens frequently, even when the line is long. If you’ve prepared a small personal bag for items you need on board, they’ll still count it as an extra carry-on.2.The system deliberately separates two people who book together but don’t pay extra for seat selection. I have flown with this airline three times, and each time my companion and I were seated apart. The most extreme case was being assigned 15B and 28C—even though we didn’t book late. I’ve also seen many couples placed in seats A and C in the same row (with me in seat B). When I asked them, they told me they booked earlier than I did, which shows that even with available seats, the system still prioritizes splitting them up. I see this as an insult to consumers.3.The cabin crew keep interrupting you to ask, “Would you like to buy anything?” In a place where even water costs money, fine—I won’t buy—but can’t I at least have the right not to be disturbed?4.Most of the staff have a bad attitude, as if they’re just going through the motions. They never say “please” or “thank you,” and their tone is almost always commanding.

So the last two weeks I’ve had three flight with frontier. First one was delayed 30mins, no one told us why. The second flight was delayed an hour and once again didn’t know why. It would be nice to know why a flight is delayed. Then when we we’re getting off the second flight they told us the wrong baggage claim number. Stood there for 10mins and then realized that we were standing at the wrong one. Then the last flight coming home. We got on the plane on time. I was thinking maybe we’ll actually leave on time. Nope, the captain told us they were waiting to fuel up which takes 15mins but we had to wait for fueling truck to even get there and so we sat there for 30mins and then we start moving and get to a certain point and the captain goes, “ so there’s a storm, so all planes are taking off on the same runway.” So it was another 20 to 30mins to actually take off. We sat on that plane for an hour before we even took off. The storm obviously isn’t the captains fault but they shouldn’t have boarded the plane until the fueling had been complete. I’m usually a pretty patient person, delays happen but 3 out of 3 of my flight were delayed. No one likes to have a delayed flight. There needs to be better communication between the airline and it passengers on why a flight is delayed. Just very disappointed with the airline. Love the cheap prices but I wouldn’t recommend this airline.