The game is truly lots of fun. Nevertheless, I joined a Family in this game and 1 of the major reason why I am still playing is them. Our family, and myself, are really fed up with the constant changes, receiving less bonus rolls, and the feeling that one „has to buy“ dice, packs, etc…to move forward. The treasure hunt is fun to play; yet more than 1/2 of my family stopped playing, because even though one can earn bonus rolls, etc…after most steps and stages; these will be lost far quicker than earning them. When some of my family members and myself made it to the „Infinity“ stage we were so excited to reach „the end“, which is not. We thought we would earn a big reward to be able to reach this stage and that the rewards after each 5 steps would be better than the regular stages, but they are not!! Also, I have lost so many bonus rolls and even other gifts that I either purchased or won, but yet lost because the game „froze“. This happens not only to me and far too often. When I do contact customer support it takes far too long to get a reply and most replies are standard, like automated…meaning that there is no personal/individual support. I sincerely do not feel valued as a „customer“…It just seems Scopely main focus is to earn lots and lots of money and lost their gamers connection, if there ever was one. Businesses can make money without dismissing their customer/players need and required support. Unfortunately, we lost 30% of our family members, because they switched to another game and away from Scopely. Why? Because of the reasons I shared above.
Hi Moni1127! We're grateful for your detailed feedback and are glad to hear you're having fun, especially with your family! It’s clear that you and your family have made some thoughtful observations about the gameplay experience and the challenges with bonus rolls and rewards. Your insights are valuable, and we recognize the impact of these changes. We're dedicated to delivering enjoyable gaming experiences, so please know your concerns are important to us. If you have any specific suggestions or further details you'd like to share, we'd love to hear them! Thank you for being part of the community, and we appreciate your continued involvement with the game!