The best way to figure out which online casinos are actually reputable, ethical, and respectable companies or just money hungry pigs is to contact the support of whichever business, let them know of some sort of small issue, and see which ones will actually resolve it (my point is proved a lot more when it’s a problem involving money that they would need to pay out) great example, I had issues in the past with both Bally and PrizePicks new user sign up bonuses, did identical things to try to resolve both issues and the difference…. PrizePicks would not lift a figure not even offer to assist or compensate me in anyway for their apps mistake, which ended up causing me to not end up getting the sign up bonuses of 50$. Basically instead of fixing a problem there system caused, they basically tricked me into depsiting and betting 10$ with the false expectation of receiving 50$ in bonus bet money for completing the directions. Instead I only received 10$ bonus dollar, and customer support basically said they won’t help me or do anything. You know what Bally did though, they did everything possible to fix the issue or at least at the minimum throw me a small gift for not getting the bonus I should’ve received. Bally is head and shoulders so much better than PrizePicks. Do not spend your money on a company that thinks they are too big and important to resolve simple customer issues especially revolving money

I joined the app a week and a half ago. I deposited $40 and had nothing but problems with app. The games would just stop and an error would appear. After several attempts I decided to give up and withdraw my funds. The site sent me an email that my withdrawal was being processed. I then immediately got another email that my account was closed not due to my request? I week later I got an email that unfortunately they could not issue my refund for reasons unknown. But that they kindly put my refund back into my Ballys account. I sent several emails stating that my account was closed with out my consent and I was unable to log on to access my funds. I have yet to hear back from their “Support Team” what a joke! I reminded them that taking money, withholding money and not allowing access to someone’s money is illegal. Didn’t seem to faze them at all. So in the mean time I have lodged a complaint with the Gaming Commission and the BBB. So be aware before using the pitiful app that you may have your money stolen with no response or help!!!

This is the second time I’ve had an issue with this app dispersing my winnings. They take the longest of any app, give you the run around in chat by having you go through AI and practically refusing to let you speak to a human. Once you’re finally “connected”, nothing happens. No one joins chat. It’s been about 2 hours and there’s no indication of how long I’ll be waiting or if someone will actually help me. I won yesterday and withdrew to my debit card. I didn’t realize it would be over my daily deposit limit, and it sent the withdrawal back. I then chose to pick it up at the cage. That request was made at 5:24pm yesterday. This morning around 8, I got a request for my ID so they could process the withdrawal. I found this odd for 2 reasons: 1) they’d already approved it once and 2) you need to show ID to get it at the cage anyway. I responded immediately and heard nothing back. Around noon, I’d also sent it to their email for documents. It’s now 4:30pm and there’s been no resolution. No one has answered chat, there’s no support phone number to call, and no emails have been responded to. Again, THEY’D ALREADY APPROVED THE WITHDRAWAL PREVIOUSLY. They play games with your money, and it’s despicable and I can’t imagine this is legal, especially not having support readily available to people. It’s a good app with great games, but I’ve never seen an app be more hesitant to pay out. They withhold your winnings from you in any way possible and it’s disgusting.

I went on vacation to NJ over the weekend and due to restrictions I couldn’t play my usual online casinos. I deposited about 25$. Ended up winning a tad over 100$ on slots. Withdrew to my PayPal account on Monday, as of today(Sunday) they needed documents such as pdfs of my PayPal bank statements, my drivers license and a photo of me holding my drivers license to show proof it was me. Then when I finally got in touch with someone they said it was PayPal’s fault but they didnt realize I submitted that other documentation before that. After I told them that my withdraw was cancelled and funds were returned to Bally online casino, and now they have to review my documents I sent today. This has been going on all week just for 70$. So now they told me to wait to complete my withdrawal(again for the third time)until I hear back again from their online support team(good luck getting in touch with them) when they are done reviewing my documents. I never had this issue with any other online casino in my life, it’s crazy. At least they put the funds back in the app that I can’t use now since I left the state, so ridiculous.PS as I’m writing this I just withdrew from my local online casino and the funds are already in my PayPal account, so I withdrew, wrote this and 5 min later my funds are available. It’s not right. I hope they get it squared away for me because I can’t even play it now since I’m out of New Jersey.