I gave this 3 stars because I am a long time Nordstrom supporter (to the online tune of 2k to 10k annually for the last 30 years) and would have given 5 stars except for the new return change, to which I would have given one star. To want make a return and get a message saying something like “now returns are even easier, just drop off at your FedEx drop off”, then hit the “nearest FedEx” button and get a response saying “there is no FedEx in your county”. First of all, FedEx drop off is only available about 2 hours each day and the postal service is open business hours. Nothing easier about that! Secondly, MY nearest FedEx drop off location is 137 miles away, the post office is 7 miles. A massive inconvenience! Every town or county has a post office but not all have a FedEx drop off. Whoever made the decision to change the return shipping policy, and even more the PR individual who wrote the press release with such callowness, is completely ignorant of FedEx and USPS customer service hours as well as customer service in general. Unless the purpose was to alienate customers (former customers) where there is non or only one Nordstrom store in the state and, or rural communities. This has been a great disservice and cost for returns. If a change is not made, I will gladly find another high end shopping service and sell my Nordstrom stock.

Great, no, excellent variety, great sales and super quick delivery even during Covid-19! The Nordie bucks you get in the mail are a SUPER bonus! I just got two $20 Nordie bucks checks and was able to get Dior products! I also love and have come to rely on the videos with tips shown with most products so you can learn more about the items features, sizes and how they look on real people in the videos!! For those that are complaining about shopping on the app or being sent to safari and losing where you were on the app, how about just shopping on the website and not criticize a fabulous store because it’s app has shortcomings?? Every app does. What other store ships super fast AND gives you store bucks to shop with? Answer? None. People rely way too much on apps instead of shopping on the actual website. You all sound like a bunch of infants. Cut it out. If you are saying customer service is not believing you returned something, then video record your return shipping process with your phone and keep the return receipt from the post office, circling the weight of the box. If they say the box arrived empty, the employees could be stealing the items so at least you have proof of the weight of the box noted. I do this selling for Mercari and Poshmark as proof of what I mail to customers and now tons of people have copied my idea.

Please don’t put an extra line for apartment number and then not add the apartment number line on the package. I had several packages returned to the store because it was marked undeliverable. As a result I lost the double points I had used for that day, I had to rebuy the same items and either they were no longer on sale (originally bought on Black Friday) or the size or even the item itself were no longer available, which means I had to spend extra time to figure out a replacement gift. Not only that I can’t edit the address, you have to delete the address and then re add as a new one. And usually I send gifts to the parents. I would like the option to edit address so I can change the name to the child for bdays and Christmas. Instead I have to add a new address so now I have three of the same addresses for instance in my address book for different members of the same family . And if the post office is going to return to sender (the store ) what’s the point of having my number added as part of the address otherwise I can’t add an address to the address book? And if it’s undeliverable and sent back to the store, could you at least CALL ME first and be like yo, this couldn’t be delivered. Do you want to fix the address or just pick up in store? It’s no secret hot items sell out quick. I don’t want it returned when I obviously bought it for a reason and I still want the item.

I ordered shoes for next day in store pick up for an upcoming event. I arrived today after placing the order yesterday to learn that my order was canceled because Nordstrom no longer had them in stock at my location. I was disappointed and upset because I needed these shoes and the customer service personnel just said “sorry, your order was canceled….it looks like we don’t have them in stock anymore”. I replied “Ugh, I need them for an event in 2 days; can’t they get overnighted?”. She yelled to an associate “can we do that?!” 🤨. She could have looked in her computer to see where they were in stock considering I arrived dismayed to see that my order was canceled because it was no longer in stock. She could have looked to see if maybe there was another size in stock that could work for me. She did none of the above. I said “nevermind, I will look online” and she seemed pleased with my response. I am very disappointed as this is now the 3rd time in 2 months that Nordstrom personnel have been rude which I had never experienced in ALL of the years that I have shopped at Nordstrom. I try to buy in store because I was shamed for ordering online and returning because it didn’t fit. This is all very disappointing from my favorite department store that previously had amazing customer service.