Qatar Airways

Name: Qatar Airways
Rating: 4.7 (45116 reviews)
Author: Qatar Airways

Fly, travel, shop, live

Only for iPhone

Free · Designed for iPhone

45K Ratings
Ages

4+
Years
Category

Travel
Developer

Qatar Airways
Language

EN
+ 1 More
Size

274.2
MB

iPhone

At Qatar Airways, we believe your journey should be as rewarding as the destination itself. That’s why we’ve designed our mobile app to put you in complete charge – with everything you need for a seamless journey right in the palm of your hand. Get the most out of our app by becoming a Privilege Club member. It’s not just about being part of the ‘club’ – it’s about embracing a new lifestyle, a passport to more of everything you love. Think bigger rewards, better benefits and a richer travel experience. And the best part? The journey doesn’t stop after you land. Our app helps you find ways to earn Avios on your everyday life, even when you’re not flying. Travel smarter, live bolder and embrace the journey. This is the life. - Be inspired. Set your location and share your travel dreams, and we’ll handle the rest. You'll get tailored recommendations, exclusive promo codes and a whole lot of inspiration right at your fingertips. - Book like a pro. Save time and effort with our personalised search wizard that picks up right where you left off. We’re all about that smart interface. - Earn Avios on every booking. Make every trip count. Join Privilege Club to earn Avios on every flight you take with us or our oneworld® partners. Check your Avios balance anytime with a tap on your Profile. - Step into the future of travel. From bookings to bites, our AI-powered cabin crew, Sama, is here to help. Chat with Sama to book your dream destination or let her customise your menu in Business and First Class. - Double your adventure with a stopover. Explore Qatar during your journey with stopover packages starting from USD 14 per person. Easily tap to book for a taste of local culture, desert adventures, world-class shopping and more. - Fast, easy and secure. Simply pay and go with convenient payment options, including e-wallets and one-click payments like Apple Pay and Google Pay. - Take full control of your journey. Add your trip and manage your booking on the go. Check in and download your digital boarding pass, make flight changes, select seats and more. - Add more for less. Travelling with special baggage or need an e-SIM? We've got flexible options to handle it all. Purchase add-ons effortlessly and skip the queue. - Travel smart with Live Activities. Get dynamic updates and see trip details right from your Lock Screen. Think check-in and gate information, boarding reminders and more. - Raise the bar. Stream, scroll and double tap at 35,000 feet with Starlink – the fastest Wi-Fi in the sky. Remember, Starlink is available on select routes, at no extra cost to you. - It’s all in the hub. Explore your benefits, rewards and all the ways you can collect and spend Avios in your Profile dashboard. Plus, get a sneak peek at what’s available on the next tier.

Ratings & Reviews

4.7

out of 5

45K Ratings

The worst customer service
07/29/2021

the worst of worst
I see the reviews Shows 5 star I try to travel with Qatar Airline there’s no customer service available at lax airport treat customer like the stone ages , this company needs a shakeup in their management and customer relationship to provide faster customer service and a valid phone number in the USA ( if you have an issue you have to wait tell all the passengers Bord & then the customer service person tell you will help you in customer service in the ticket station , you go to their customer service station you will find 300 people in line in front of you with their luggage You have to wait till your term you get to desc for help the manager leaves you and go help other customer with their luggage and never come back you request your luggage you have to wait 3 hours tell they provide it to you and all this you stuck in deferent airport you have to book your ticket back where you start your flight at your own expanses all this and I been trying contact customer service for one hour now and still waiting bad customer service They should be stopped from operating in USA if they don’t provide better customer services to meet the consumer service.
The worst customer service
07/29/2021

the worst of worst

I see the reviews Shows 5 star I try to travel with Qatar Airline there’s no customer service available at lax airport treat customer like the stone ages , this company needs a shakeup in their management and customer relationship to provide faster customer service and a valid phone number in the USA ( if you have an issue you have to wait tell all the passengers Bord & then the customer service person tell you will help you in customer service in the ticket station , you go to their customer service station you will find 300 people in line in front of you with their luggage You have to wait till your term you get to desc for help the manager leaves you and go help other customer with their luggage and never come back you request your luggage you have to wait 3 hours tell they provide it to you and all this you stuck in deferent airport you have to book your ticket back where you start your flight at your own expanses all this and I been trying contact customer service for one hour now and still waiting bad customer service They should be stopped from operating in USA if they don’t provide better customer services to meet the consumer service.
Worst airline and useless app
10/09/2022

Boomer031
Airline customer service is nonexistent! This is the third time I’ve flown with them and will be my last! Flew from Doha to Dallas and had to go to the chiropractor the next day because the seats are like sitting on a board for 16 hours! I had taken shorter flights with them and thought they would have better seats ford international flights, they don’t! Some reason there are more small children on this airline than any I’ve been on. It looks like you been to a frat party as you leave the plane!I tried for two weeks to upgrade my seats prior to flight but could not do it over the app or online. Spoke with customer service and was told they were full. The trip back I couldn’t check in with the app had to check in with gate! While at the gate, another passenger and I asked for an upgrade. She said they had 2 available, we said we wanted them! She said $1450 cash only! I only had a few hundred cash on me! Same with the other guy! I checked with the purser on the plan and he came found me just before take off and said they had 4 upgrades available for $1450 cash! He said they couldn’t take a card on the plane only at the gate😳😳
Worst airline and useless app
10/09/2022

Boomer031

Airline customer service is nonexistent! This is the third time I’ve flown with them and will be my last! Flew from Doha to Dallas and had to go to the chiropractor the next day because the seats are like sitting on a board for 16 hours! I had taken shorter flights with them and thought they would have better seats ford international flights, they don’t! Some reason there are more small children on this airline than any I’ve been on. It looks like you been to a frat party as you leave the plane!I tried for two weeks to upgrade my seats prior to flight but could not do it over the app or online. Spoke with customer service and was told they were full. The trip back I couldn’t check in with the app had to check in with gate! While at the gate, another passenger and I asked for an upgrade. She said they had 2 available, we said we wanted them! She said $1450 cash only! I only had a few hundred cash on me! Same with the other guy! I checked with the purser on the plan and he came found me just before take off and said they had 4 upgrades available for $1450 cash! He said they couldn’t take a card on the plane only at the gate😳😳
Do not provide hotel accommodation even after having over 20 hours layover
03/25/2024

Hsharhha
This airline does not provide complimentary hotel even after having over 20 hours layover in Doha. I talked with the staffs on front desk and customer service agents but they refused me giving the hotel even after having 20 hours layover in Doha. I asked the reason and they said since you didn’t request the hotel 2 days before your departure. Ok, that is my fault because most airlines provide hotel voucher at the hotel desk and i thought this airline does the same. I then requested any lounge or food accommodation then, since the layover is too long and they said no but what i can do is book a hotel that is around $600 per night. The hotel price per night is half the price of the ticket. I said i will go out and come back before my flight and they said no you don’t get the transit visa either. Basically they put me in the jail of hotel where they don’t provide any service and don’t think they must provide any service to their customer. So, I would say big NO to qatar airways moving forward. I prefer Turkish Airlines over this airlines.
Do not provide hotel accommodation even after having over 20 hours layover
03/25/2024

Hsharhha

This airline does not provide complimentary hotel even after having over 20 hours layover in Doha. I talked with the staffs on front desk and customer service agents but they refused me giving the hotel even after having 20 hours layover in Doha. I asked the reason and they said since you didn’t request the hotel 2 days before your departure. Ok, that is my fault because most airlines provide hotel voucher at the hotel desk and i thought this airline does the same. I then requested any lounge or food accommodation then, since the layover is too long and they said no but what i can do is book a hotel that is around $600 per night. The hotel price per night is half the price of the ticket. I said i will go out and come back before my flight and they said no you don’t get the transit visa either. Basically they put me in the jail of hotel where they don’t provide any service and don’t think they must provide any service to their customer. So, I would say big NO to qatar airways moving forward. I prefer Turkish Airlines over this airlines.
Horrible App
Jul 15

gigsyyy
For some reason I assumed the App would match the plane and its services (which are great). Yet, ironically, for an airline that claims to be the best in the world, such a poor app is a disgrace and truly takes away from the wonderful experience onboard! It keeps facing technical difficulties and whats up with the OTPs! My online banking app doesnt do this and it involves my savings😀 Its an airline account so please chill! I cant change a booking because i keep getting session expired then i need to login and enter the OTP! 20 times to get a simple thing done! This 4.7 rating is clearly not authentic! Ur app is definitely not as good as ur plane and clearly its a common complaint after reading the reviews! Fix it or i guess ull lose many customers including myself! And one last update: clearly the app doesnt reflect reality! Im at the airport and the flight is delayed but the app says boarding😂 its clearly programmed to project what should happen not reality which is misleading & disastrous! How about u contact the dude that did the Emirates app or every morning wake up and study it😂 i think an elementary school graduate worked on this app😀
Horrible App
Jul 15

gigsyyy

For some reason I assumed the App would match the plane and its services (which are great). Yet, ironically, for an airline that claims to be the best in the world, such a poor app is a disgrace and truly takes away from the wonderful experience onboard! It keeps facing technical difficulties and whats up with the OTPs! My online banking app doesnt do this and it involves my savings😀 Its an airline account so please chill! I cant change a booking because i keep getting session expired then i need to login and enter the OTP! 20 times to get a simple thing done! This 4.7 rating is clearly not authentic! Ur app is definitely not as good as ur plane and clearly its a common complaint after reading the reviews! Fix it or i guess ull lose many customers including myself! And one last update: clearly the app doesnt reflect reality! Im at the airport and the flight is delayed but the app says boarding😂 its clearly programmed to project what should happen not reality which is misleading & disastrous! How about u contact the dude that did the Emirates app or every morning wake up and study it😂 i think an elementary school graduate worked on this app😀

Travel, simplified. We take care of the details, so you can focus on the journey. From personalised recommendations to faster booking and real-time alerts – we’ve got you covered. Experience seamless travel with our latest app updates. We love hearing what you think about our app. Simply send us an email to mobilepod@qatarairways.com.qa

Version 25.18

Dec 16

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Search History
- Usage Data
- Diagnostics