Rail Ninja: Train Tickets

Name: Rail Ninja: Train Tickets
Rating: 4.8 (6168 reviews)
Author: Firebird GT Limited

Explore the world in comfort!

Only for iPhone

Free · Designed for iPhone

6.2K Ratings
Age Rating

4+
Years
Category

Travel
Developer

Firebird GT Limited
Language

EN
English
Size

62.6
MB

iPhone

Rail.Ninja app – the most convenient way to book train tickets worldwide Rail Ninja makes booking train tickets easy. Search for tickets in 50+ countries and book up to a year in advance in just a few clicks. Watch helpful videos to explore train options and seat layouts before booking. Once issued, your tickets are securely stored in the app and available offline. Need assistance? Get help directly via in-app chat for any changes or travel adjustments. INTUITIVE INTERFACE Quickly find the best train options by entering your route and date. See live schedules, classes, and prices at a glance. EASY CLASS SELECTION Compare seat options with photos and videos to choose the best experience for your trip. FAST & SECURE BOOKING Pay effortlessly with Apple Pay, Visa, or Mastercard and receive official tickets instantly. TICKETS ALWAYS AT HAND Access your tickets anytime, even offline, without worrying about paper copies. TRUSTED BY MILLIONS Join 2.5M+ travelers who rely on Rail Ninja for smooth and hassle-free train bookings. WHAT’S INSIDE THE APP? Search tickets for 25,000+ destinations Buy tickets instantly from your phone Receive trip notifications View search history for quick rebooking Get support via in-app chat whenever you need help Use the app in English, French, and Spanish, with more languages coming soon Download Rail Ninja and make train travel easier than ever!

Ratings & Reviews

4.8

out of 5

6.2K Ratings

Don’t get it, waste of time, money, and your travel experience
11/29/2024
EP.AG
Honestly, I’m one of those people that likes to give people and everything the benefit of the doubt and because they had such high ratings I on the app despite some detailed horrible ratings, I decided to try it. If I could give 0 stars I would.BAD MOVE. Don’t get this app, don’t use it. You may think it’s convenient, but when you want to modify your tickets and request customer support, IT. IS. A. BLOODY. NIGHTMARE. You follow the instructions, they still make you may the modification fee (which I assumed was the difference). Nope. They make you pay twice, then when questioned and asked for a refund, they state that they were two separate transaction fees and tell you that your modification submission was not successful and didn’t go through. Hence it was considered a separate transaction. Their customer service is horrible, no empathy, no sympathy, no acknowledgement on their end when it is a technical failure on their end, and no actual help. Spend your hard earned money elsewhere. I’m sure it’ll be cheaper and worth the service even going in person and purchasing train tickets than this app.

Developer Response
We are truly sorry to hear about your experience. We deeply regret any inconvenience caused during your interaction with our service. Customer satisfaction is our top priority, and we sincerely apologize if we fell short in addressing your concerns.Regarding the modification fees and refund process, we aim to make our policies as clear as possible, but we understand that this situation has been frustrating for you. We are constantly working to improve our customer support and provide better resolutions in such cases.Please reach out to our support team at support@rail.ninja with your booking details, and we will do our best to assist you further. Your feedback is invaluable and helps us improve.
Don’t get it, waste of time, money, and your travel experience
11/29/2024
EP.AG

Honestly, I’m one of those people that likes to give people and everything the benefit of the doubt and because they had such high ratings I on the app despite some detailed horrible ratings, I decided to try it. If I could give 0 stars I would.BAD MOVE. Don’t get this app, don’t use it. You may think it’s convenient, but when you want to modify your tickets and request customer support, IT. IS. A. BLOODY. NIGHTMARE. You follow the instructions, they still make you may the modification fee (which I assumed was the difference). Nope. They make you pay twice, then when questioned and asked for a refund, they state that they were two separate transaction fees and tell you that your modification submission was not successful and didn’t go through. Hence it was considered a separate transaction. Their customer service is horrible, no empathy, no sympathy, no acknowledgement on their end when it is a technical failure on their end, and no actual help. Spend your hard earned money elsewhere. I’m sure it’ll be cheaper and worth the service even going in person and purchasing train tickets than this app.
Developer Response 12/02/2024
We are truly sorry to hear about your experience. We deeply regret any inconvenience caused during your interaction with our service. Customer satisfaction is our top priority, and we sincerely apologize if we fell short in addressing your concerns.Regarding the modification fees and refund process, we aim to make our policies as clear as possible, but we understand that this situation has been frustrating for you. We are constantly working to improve our customer support and provide better resolutions in such cases.Please reach out to our support team at support@rail.ninja with your booking details, and we will do our best to assist you further. Your feedback is invaluable and helps us improve.
Don’t waste your $ - buy tickets directly from the rail service
02/06/2025
bumblefam23
I got this app and bought a ticket fromOslo to Stockholm. I live in the US and so am unfamiliar with the rail service options in Norway. Colleagues got tickets for the same train, but a later time the same day, directly from rail company. They received messages days before that their train was cancelled. I never did and thought maybe it was just their particular train. Arrived to find my train cancelled too. The What's Ap link for service they provide - no one ever responded. It was Sunday, no way to get a hold of anyone. Bought a ticket for the next train (the next morning, which cost me a hotel stay) and only after buying the ticket, got the message it could take over 24 hours to confirm. Which was after the departure time and I couldn’t risk it. So I bought a third (!) ticket directly from the rail service. Who said 1) Rail Ninja inflates the cost (they do), 2) doesn’t message customers (they don’t), and 3) expects customers to get refunded through the rail service when its Rail Ninja that bought the tickets themselves. I’m still waiting on my refund 2 months later. Don't make my mistake!

Developer Response
Dear Traveller,Thank you for your review. We’re sorry to hear that your conclusions about Rail Ninja’s services were based on the responses of a third party. Please be assured that Rail Ninja is always responsive and eager to assist our customers. If you had reached out using our support team’s email address or contacted us via online chat, I’m confident you would have received timely assistance.Regarding the cancelled train, we are unable to locate your booking using your nickname. Please reach out to our support team through the Support page on our website, and we will guide you on how to obtain a refund.
Don’t waste your $ - buy tickets directly from the rail service
02/06/2025
bumblefam23

I got this app and bought a ticket fromOslo to Stockholm. I live in the US and so am unfamiliar with the rail service options in Norway. Colleagues got tickets for the same train, but a later time the same day, directly from rail company. They received messages days before that their train was cancelled. I never did and thought maybe it was just their particular train. Arrived to find my train cancelled too. The What's Ap link for service they provide - no one ever responded. It was Sunday, no way to get a hold of anyone. Bought a ticket for the next train (the next morning, which cost me a hotel stay) and only after buying the ticket, got the message it could take over 24 hours to confirm. Which was after the departure time and I couldn’t risk it. So I bought a third (!) ticket directly from the rail service. Who said 1) Rail Ninja inflates the cost (they do), 2) doesn’t message customers (they don’t), and 3) expects customers to get refunded through the rail service when its Rail Ninja that bought the tickets themselves. I’m still waiting on my refund 2 months later. Don't make my mistake!
Developer Response 09/26/2024
Dear Traveller,Thank you for your review. We’re sorry to hear that your conclusions about Rail Ninja’s services were based on the responses of a third party. Please be assured that Rail Ninja is always responsive and eager to assist our customers. If you had reached out using our support team’s email address or contacted us via online chat, I’m confident you would have received timely assistance.Regarding the cancelled train, we are unable to locate your booking using your nickname. Please reach out to our support team through the Support page on our website, and we will guide you on how to obtain a refund.
Cross Your Fingers for seats
04/07/2025
Threekster
I’ve used the Rail Ninja app a few times and generally found it helpful, especially as a foreign traveler navigating the KTX bullet train system. However, I wanted to share a recent disappointing experience that I think needs to be addressed.I purchased two First Class tickets for a round trip, totaling around $400. On the initial trip, my partner and I were seated together as expected. However, for our return trip, we were placed in completely separate cars—despite both tickets being purchased together. It was disappointing, especially considering the premium we paid.To make things more frustrating, someone was kind enough to switch seats with my partner so she could sit closer to me. But when the attendant checked tickets, instead of moving the person who had switched with her, they moved her again, separating us once more. That made no sense and felt like poor customer service, especially in First Class.I usually don’t leave reviews, but I think it’s important to provide this feedback so this kind of situation doesn’t happen to others. When someone books tickets together, especially in First Class, it should be common sense to seat them together—or at least provide a clear option to select seats during booking.

Developer Response
Dear Ray,Thank you for your review and for being a loyal customer of Rail Ninja.Please rest assured that it was never our intention to assign you seats separately. As your booking was made just a few days before departure, adjacent seats were no longer available due to the high demand on this particular route. We completely understand your disappointment and sincerely apologize for the inconvenience.At Rail Ninja, we always strive to offer our travelers the most comfortable seating options available - ideally by the window, next to each other, and facing forward whenever possible. However, when specific preferences cannot be met due to high occupancy or limited amenities in the train car, seats are allocated among those still available at the time of booking.To avoid similar situations in the future, we kindly recommend booking your tickets in advance, especially for popular routes. Each train car has a limited number of seats, and they tend to sell out quickly.
Cross Your Fingers for seats
04/07/2025
Threekster

I’ve used the Rail Ninja app a few times and generally found it helpful, especially as a foreign traveler navigating the KTX bullet train system. However, I wanted to share a recent disappointing experience that I think needs to be addressed.I purchased two First Class tickets for a round trip, totaling around $400. On the initial trip, my partner and I were seated together as expected. However, for our return trip, we were placed in completely separate cars—despite both tickets being purchased together. It was disappointing, especially considering the premium we paid.To make things more frustrating, someone was kind enough to switch seats with my partner so she could sit closer to me. But when the attendant checked tickets, instead of moving the person who had switched with her, they moved her again, separating us once more. That made no sense and felt like poor customer service, especially in First Class.I usually don’t leave reviews, but I think it’s important to provide this feedback so this kind of situation doesn’t happen to others. When someone books tickets together, especially in First Class, it should be common sense to seat them together—or at least provide a clear option to select seats during booking.
Developer Response 05/23/2025
Dear Ray,Thank you for your review and for being a loyal customer of Rail Ninja.Please rest assured that it was never our intention to assign you seats separately. As your booking was made just a few days before departure, adjacent seats were no longer available due to the high demand on this particular route. We completely understand your disappointment and sincerely apologize for the inconvenience.At Rail Ninja, we always strive to offer our travelers the most comfortable seating options available - ideally by the window, next to each other, and facing forward whenever possible. However, when specific preferences cannot be met due to high occupancy or limited amenities in the train car, seats are allocated among those still available at the time of booking.To avoid similar situations in the future, we kindly recommend booking your tickets in advance, especially for popular routes. Each train car has a limited number of seats, and they tend to sell out quickly.
Do Not Use
03/10/2025
LaurenMLaPointe
This has to be one of the worst booking apps I have ever used. I booked three business-class train tickets for a trip I needed to make urgently. Nowhere in the booking process did it mention that payments would take 24 hours to process—which makes absolutely no sense for last-minute travel. Instead, after I paid, I received a notification saying my tickets were pending because my train was only three hours away, yet this crucial information was NOT disclosed before checkout.To make things worse, when I attempted to cancel and get my money back, the app shifted responsibility to the train company, claiming they couldn’t process the refund directly. Fine. I contacted the train company, only to be told I could only receive 80% of my money back—even though the issue was caused by this app’s lack of transparency and misleading processing times.This app wasted my time, caused unnecessary stress, and cost me money for nothing. I ended up booking directly through the train company (which I should have done in the first place) with no delays or ridiculous processing times.DO NOT USE THIS APP. It is unreliable, lacks clear information, and will leave you scrambling with unnecessary fees if your plans change—even when it’s their fault.

Developer Response
Dear Lauren,Thank you for sharing your feedback. We understand your frustration and apologize for any confusion during the booking process. We want to clarify that all relevant information, including payment processing times, is clearly stated on the website before booking. We also want to highlight that our support team is always available to assist with any concerns or questions prior to making a payment.While we understand that last-minute travel plans can be stressful, we regret that we weren’t able to meet your expectations on this occasion.
Do Not Use
03/10/2025
LaurenMLaPointe

This has to be one of the worst booking apps I have ever used. I booked three business-class train tickets for a trip I needed to make urgently. Nowhere in the booking process did it mention that payments would take 24 hours to process—which makes absolutely no sense for last-minute travel. Instead, after I paid, I received a notification saying my tickets were pending because my train was only three hours away, yet this crucial information was NOT disclosed before checkout.To make things worse, when I attempted to cancel and get my money back, the app shifted responsibility to the train company, claiming they couldn’t process the refund directly. Fine. I contacted the train company, only to be told I could only receive 80% of my money back—even though the issue was caused by this app’s lack of transparency and misleading processing times.This app wasted my time, caused unnecessary stress, and cost me money for nothing. I ended up booking directly through the train company (which I should have done in the first place) with no delays or ridiculous processing times.DO NOT USE THIS APP. It is unreliable, lacks clear information, and will leave you scrambling with unnecessary fees if your plans change—even when it’s their fault.
Developer Response 03/14/2025
Dear Lauren,Thank you for sharing your feedback. We understand your frustration and apologize for any confusion during the booking process. We want to clarify that all relevant information, including payment processing times, is clearly stated on the website before booking. We also want to highlight that our support team is always available to assist with any concerns or questions prior to making a payment.While we understand that last-minute travel plans can be stressful, we regret that we weren’t able to meet your expectations on this occasion.

- Added sign in with Google and Apple for faster and easier access to your account - Expanded trip add-ons — along with Hotels, Activities, and Car Rentals, you can now explore curated collections of great restaurants around the world - Improved notification permission flow so you can stay updated on important trip and order changes - Added free modifications for trips booked far in advance, helping protect your long-term travel plans

Version 3.1.2 Oct 12

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- User Content
- Search History
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Firebird GT Limited
Size: 62.6 MB
Category: Travel
Compatibility: Requires iOS 15.5 or later.

iPhone
Requires iOS 15.5 or later.

iPod touch
Requires iOS 15.5 or later.

Mac
Requires macOS 12.4 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

Learn More

Developer Website

Privacy Policy

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Rail Ninja: Train Tickets

Ratings & Reviews

Don’t get it, waste of time, money, and your travel experience

Don’t waste your $ - buy tickets directly from the rail service

Cross Your Fingers for seats

Do Not Use

What’s New

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

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