The app is great when it works. I m going on 2 months of intermittent use. First I was only able to use it the 1st time using the Exon smart card for payment. Then it locked up the payment the next time and during my initial sign up I opted to not get a card because I did not want another card to have to carry. Well you can’t set up an online account without the actual card which turned into a nightmare which after 3 calls and over a month gone by before I got the actual smart card and now I cannot even add it as a payment. During this whole process I kept adding other card payment forms so I could keep using the app. However I continue to have issues getting it to work and it having a hold put on it twice which renders it useless. Seems that if you have a weak signal trying to use the app and keep trying to connect it basically locks you out(guessing in their terms places a hold on your account) which takes them 3 days to review. Meanwhile your filling your gas tank with no way to even tie your fill ups to your reward account to continue to earn points. And it is a hit or miss for an actual attendant in the gas stations to be of any help. I’m hoping once I am able to get my smart card added it will be a bit more reliable, but not holding my breath! Good luck with your experience!

Having used earlier versions of this app for years — easily, successfully, happily — our experience with this so-called upgrade has been atrocious! Just getting it set up for use — something supposedly as easy as entering our XOM credit cards as payment methods — has required multiple, frustrating, time-consuming efforts. We finally got mine to work. But, despite a dozen attempts, my wife’s app still refuses to accept her XOM card — a valid card she used to purchase gasoline as recently as yesterday — generating repeated “your card could not be validated” error messages. So then we called the support phone number shown and spent 10 minutes “arguing” with the automated response system that had no idea how to help, finally routed us to a representative, only to learn that the office was closed and we can now look forward to going through this whole terrible process again tomorrow. The app used to work easily and well. Whoever thought this version would be an “upgrade” should have his/her/their head examined — this is absolutely a “downgrade!” If we could rate it zero — or even negative — stars, we definitely would! :-(

I shop here usually every day because it is convenient. However over the last year I dread stopping because I know at least 5 times a week they are out of what I usually buy. I always buy two Starbucks mocha drinks and Palma’s red one hundreds along with gas. This last week the store has been closed 6 times because they were short staffed Everyday for the last two weeks they have been out of te cigarettes I buy. The same rude employees act like I am bothering them when I want to check out and I get the eye roll if I ask when will more of whatever they are out of or if they can check in the cooler to see if there are any in the back. The two employees that I have constant issues with is a large black but light skinned black lady with a super short hair cut dyed bleach blond. She never has a name tag on. The other one is even more lazy. He works the night shift and if you show up after 230 the doors are locked and he is either sleeping in his car or hiding in the store. People bang on the door and he ignores them. He was licking his finger when he was about the check the person out in front of me. He touched their stuff with his just licked fingers. He had been eating chips. It was so unsanitary. Then I asked for my cigarettes and was told still out this is two weeks now and Starbucks he tells me he isn’t going to check they are out. I was actually glad he was lazy this time I wouldn’t have to wanted him touching my stuff at all.

This app would be great if it worked all the time. 99% of time it provides “oooops something went wrong” error when I activate the pump. The app already knew where I was because GPS is turned on, but something happens when you try to use the rewards that you already have and activate the pump and it never gets to the iPhone to ask for payment. It just provides the error and then if you try a second time to activate the pump, you get another error message that says sorry you can’t activate the pump more than once in a day and you have to wait 24 hours. This defeats the purpose. what happens is I don’t get the rewards for the gas that I’m about to purchase because I wind up using my debit card and the debit cards the same payment that’s attached to my Exxon Mobil app. However the app wouldn’t activate the pump and wouldn’t take the five dollar rewards that I had. Hence I hardly ever get Rewards when I do it’s very seldom and when I try to use them it doesn’t work. It’s not just about the rewards. It’s about the convenience and not having to go into a gas station and not having to touch a touchscreen in order to pay. It has worked probably 5-6 times since I installed it during covid - but I get gas every week to ten days and all the stations around me are Exxon Mobil stations.