AIM. SNAP. INSURE.
You name it, we insure it - Phones, cameras, laptops, bicycles, golf clubs, jewellery, headphones, instruments, music equipment, gaming consoles, surf boards, skateboards, drones, sneakers, microwaves, glasses, and more.
*NEW* Introducing Pineapple car insurance - affordable comprehensive cover for your ride!!!! Let’s see if we can save you some cash AND help you earn some rewards!! How?
1. Download the app
Free 24h emergency roadside assistance for when you REALLY need it! Can’t drive? No petrol? No keys? Flat Tyre? Dead battery? Don’t worry, we’ve got you!
FAST PINEAPPLE FACTS
• First Insurtech accepted into Google’s accelerator, globally
• Insurance from as little as R1.00 p/m
• Comprehensive cover through our app in 60 secs or less
• Comprehensive cover includes theft, screen damage, pickpocketing, water damage, etc.
• Pineapple Rewards - the first insurance brand to reward users for “being social” in-app
• Ranked #2 in insurance on Hello Peter
It is so easy peasy, Pineapple squeezy!
Fair: At Pineapple, we take a flat, fixed fee - All rejected claims go straight back into the Pineapple community, not our pockets. This means that we have no reason to deny a claim unless it’s fraudulent or will harm the Pineapple community.
Transparent: The remaining amount (70% of your premiums) goes towards your profit share. The transparent network allows our Pineapplers to see all the members in their circle and what percentage of their premium contributed towards certain claims - ensuring that you know what is happening at all times.
Cash Back: After 12 months, if there is money left over, we will give it back to you! Redeemable through cash or the equivalent in vouchers of your choice. In order for your pay-out to be accurate, our system requires two months for the data to settle, ensuring you get back the right amount.
Rewards: Good social behavior should not go without recognition or reward. The more you connect with trusted peers on the app, the larger your network will grow. The larger your Pineapple network, the greater your Pineapple profit share. With Pineapple Rewards, we will give you the tools to “insurance” better, rewarding you every step of the way – think Takealot, Uber, Uber Eats, Superbalist, Sorbet and more. Why? Because we care!
First-class service: Pineapple is powered by AI, with a touch of humanity. Our exceptional, real-time customer service ensures that you are protected at all times and that all claims are settled in an instant. Our chat interface means no phone calls and no paperwork. Simply just ask a question and move on with your life.
CHECK US OUT HERE
Policies are underwritten by Compass Insurance Company Limited, a short-term insurance company and financial services provider. FSP number 12148
From 1 August 2020 Policies are underwritten by Old Mutual Insure is a registered Short-Term Insurance Company and Financial Services Provider, FSP number FSP 12
Pineapple is a registered FSP 48650
- bug fixes and performance enhancements
Ratings and Reviews
Is Pineapple the way to insure? 👍🏻👍🏻😍😍
I was a little skeptical at first when wanting to insure my Beats headphone with Pineapple. Working in the financial services industry as a risk manager makes me cognisant of defaulting counterparts and I was worried that Pineapple would not be able to handle a claim (reinsurance is some of their amazing ideas)
My mind is at ease. I accidentally damaged my Beats Solo 3 wireless limited edition headphones worth R4000 and has to submit a claim. This was over the December holiday period and Pineapple kept asking me for the claim info and were insanely helpful in getting the claim approved and sorted. I got paid out and I am now I have the sound of my great headphones playing again
Pineapple has revolutionized insurance and I will definitely recommend them and will be insuring more products in the future if their service and ease of use continues like this
I had to submit a claim 2 weeks before the lockdown (for a screen repair so I was already on edge at the prospect of not having my phone) and the team was so efficient!
Given that they were short-staffed to maintain social distancing, I was surprised to find that someone was always available to provide me with an update.
Now that they’re underwritten by Old Mutual, an insurer with whom I have also had an amazing experience, I know that they’ll only get better!
Pathetic Customer Service
Please read my Hellopeter review “Don’t do business with Pineapple Insurance” from 26 Aug first, because this is a follow up.
After my Hellopeter review, I received an automated response from the CEO to say how embarrassed they are and that someone senior will be in touch with me with regards to my problems.
Since the 26th of August, no-one senior has contacted me to resolve my issues. Instead, I’m still stuck with the incompetent Fulufhelo that has now decided to ignore me for over a week. I’ve been ignored on Facebook messenger as well when they asked me to DM them. I’m stuck with these inflated premiums I never consented to and can’t get out of it because their app bug STILL hasn’t been fixed since July. Reminding everyone that they don’t have a call centre and that the only way to get through to them is via their broken app.
What’s embarrassing is that this company does not take complaints seriously and doesn’t have any good sense of customer service. They really could have won me back with a basic sense of hearing my concerns, following me up with information and finding solutions for my problems. However, since it’s been over TWO MONTHS with no resolution and unprofessional conversations - I don’t have hope for a relationship with this company anymore.
I would not recommend anyone do business with Pineapple insurance. They really aren’t there for you.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Financial Info
- User Content
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- Pineapple Tech (PTY) Ltd
- 88.8 MB
- Requires iOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Requires macOS 11.0 or later and a Mac with the Apple M1 chip.
- Age Rating
- © Pineapple™ 2017
Up to six family members will be able to use this app with Family Sharing enabled.