this is the first time I ever used a laundry company online and I’m so glad it was was this is the first time I ever used a laundry company online and I’m so glad it was washmen laundry. Genuinely guys this is the best service ever from the customer service to the actual laundry service it was all perfect. as a person who’s every critical and sensitive to small details this company did not disappoint to make sure everything was done the way I wanted and I’m very pleased🥹. Definitely recommend. Mind you this isn’t an AD or anything like genuinely I was so nervous to use a laundry company for the first time especially since it was online but thankfully it was a great decision!!!

as a service provider its a very good app and the process is very convenient, but their customer service ruined it. After downloading the app they immediately called to explain how things works, initially i only downloaded the app as a curiosity since i was looking for a dry cleaner, so i was not yet into placing my first order, until i was offered a free first order as a trial under the homecare package. Everything went smoothly until they returned my laundry (which was a duvet) and surprisingly have the service amount deducted from my card. when inquiring about it i was told that it was my fault for not placing the huge duvet inside the appropriate colored bag for the homecare service (they told me on the phone that it wont fit in the colored bag and its ok to just hand the duvet without a bag), and that it was my fault the driver did not know that it was for a homecare service and delivered it as some other service which charged LESS then the homecare service. So in the end instead if just saying ok there was a miscommunication and we will just refund the amount, they kept insisting that it was my mistake, when they clearly said that the duvet wont fit in their colored bags. I don't mind paying for the service as it was only 45dhs, but if i was promised a free service then that is what i expect.

This was my first time using their service and at first I was impressed with their app. I placed an order for homecare bag and press only items. Their pressing quality is extremely bad comparing to their prices. They charged me 260 dirhams for the pressed items where the clothes still had creases and had to be pressed again! In addition, they picked up the items from my house smelling fresh and they deliver it to me smelling so bad I felt like I needed to wash them again!As a fact, I’ve dealt with other laundries that charged me 65 for pressing one full bag and I received it perfectly pressed and preserving the smell of my fabric softener (and did not brag about their process as well)!In general, I don’t mind paying more if the quality of the outcome will be better but I surely got very disappointed about that! I’ve deleted their app immediately and I wouldn’t recommend to someone or use their service again.

1. Didn’t send enough bags for the first pick up(I told them in advance it was a lot of bedding & needed at least 6 bedding bags) 2. Drivers took everything & items without bagging.3. They mixed all my white new bedding & towels with someone else’s random laundry (clothing/underwear & who knows what else) sent photos of this to me as part of my billing. Had to tell them they’ve mixed my items with someone else & left me worried about how they will care for my items, or not loose them4. Did not follow the specific instructions for dry cleaning for the brand new very expensive & fragile bedding. 5. Received the laundry back - they jam packed as many items as they could into a small almost vacuum packed bag- making every last time beyond wrinkled, including the items I specified to dry clean6. The bedding that was meant to be dry cleaned was washed & dried and pressed with commercial machines, leaving it hard, crusty and wrinkled. 7. TheyHad lengthy excuses about why this happened-including ‘overriding my request to take care and dry cleaning only’ (though I am sure they never read my message and just lobbed everything in the machine) and then proceeded to take over 10 days to ‘correct’ something they said was not incorrect? 8. Finally got the items back relatively soft again- but no where near the original texture. A massive disappointment for over 3k worth of bedding.9. Opened the rest of the bags- a brand new towel was missing, and the brand new duvet cover was stained with fabric dye, that came off after sitting wet in a bundle / being washed incorrectly. Was an absolute disappointment and mistake to trust them.