Centrepoint Online Shopping

Name: Centrepoint Online Shopping
Rating: 4.7 (64604 reviews)
Author: Landmark Group

Clothing, Beauty, Home & more

Free · Designed for iPad

65k Ratings
Ages

4+
Years
Category

Shopping
Developer

Landmark Group
Language

EN
+ 1 More
Size

196.4
MB

Centrepoint App – Kids, Fashion, Beauty & Home Shopping Discover the Centrepoint app, your destination for kids essentials, fashion, baby products, footwear, beauty and home shopping in the Middle East. Shop thousands of styles and everyday essentials from over 500+ brands and more than 220,000+ products for the whole family. Whether you are looking for kidswear, baby products, womens fashion, mens clothing, shoes, beauty, makeup or home decor, Centrepoint brings everything together in one convenient online shopping app. Explore the latest collections, discover trending styles and shop your favourite brands anytime. Browse a wide range of popular brands including Babyshop, Splash, Shoemart, Lifestyle, Adidas, Puma, Skechers, Disney, Barbie, Jack and Jones and Lee Cooper. Find the latest fashion, footwear, kids essentials, beauty products and home decor all in one place. Everything for the Whole Family. Centrepoint makes everyday shopping easy with products across key categories. Kids clothing and baby essentials Womens fashion and accessories Mens clothing and footwear Beauty, makeup and skincare Home decor and lifestyle products School essentials and everyday basics Shoes, sneakers and footwear for all ages Seamless Online Shopping Across the GCC. Shop online easily across UAE, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman with a seamless and secure shopping experience. Enjoy convenient features including: Fast home delivery Click and Collect from stores across the region Secure payment options including Visa, MasterCard, Apple Pay and Cash on Delivery Easy returns and reliable customer support Earn Rewards with Shukran Join Shukran loyalty program, and earn points every time you shop. Redeem rewards across Landmark Group brands and enjoy exclusive member benefits. Why Shop with the Centrepoint App Discover over 500 global and regional brands Shop fashion, baby, kids, beauty and home products Easy and secure online shopping experience Fast delivery across GCC countries Convenient Click and Collect from stores Earn rewards with Shukran loyalty program Download the Centrepoint app and discover fashion, kids essentials, baby products, shoes, beauty and home shopping all in one place.

Ratings & Reviews

4.7

out of 5

65k Ratings

Poor customer service
25/07/2023

aimeemami
The centerpoint,splash and max application for the pass 5 months online.. till last May, I ordered on end of may think that my invoice will send to my email right away like, when I didn’t received it i called the customer service. They said update my email on my application, so I updated, after awhile that I didn’t received I called again they said it will take 2-4days to be updated. So i wait for how many even the invoice i need to report to accounting because my order is for company stock, after waiting for that days.. guest what?? Its not resolved and its take many days or 3 days to be solved my problem.. imagine the stress and all i experience within that days.. every day they have different explanation.. and guest what.. I found out yesterday that my email still didn’t updated and they said they cant to anything. So stressful and i end up to return my order again. I hope this company and do something about the customer service. And your software. For the customer.
Poor customer service
25/07/2023

aimeemami

The centerpoint,splash and max application for the pass 5 months online.. till last May, I ordered on end of may think that my invoice will send to my email right away like, when I didn’t received it i called the customer service. They said update my email on my application, so I updated, after awhile that I didn’t received I called again they said it will take 2-4days to be updated. So i wait for how many even the invoice i need to report to accounting because my order is for company stock, after waiting for that days.. guest what?? Its not resolved and its take many days or 3 days to be solved my problem.. imagine the stress and all i experience within that days.. every day they have different explanation.. and guest what.. I found out yesterday that my email still didn’t updated and they said they cant to anything. So stressful and i end up to return my order again. I hope this company and do something about the customer service. And your software. For the customer.
service ever
04/12/2021

Anausam 2013
I ordered a package consisting different items, mainly ladies handbags, kids clothes and shoes.I was very disappointed when my order didn’t deliver after 3 business days. I got call on 4th day i.e, Dec 1st, 2021 from courier guy but I was not at home that time so I asked him that we can arrange some other time for delivery and next day I got SMS that package rejected by customer. I even got call from conter point head office confirming that but I told them that I want the package and please get it delivered. But they sent my package to ware house and showed the status that its returned. I must say this is such a poor service by the courier company and by the Center Point itself. I have a flight and I wanted to take that stuff for gifts. Center point wasted my 10 days waiting for the package and in the end they say that order it again, we cannot dekiver it. Just saying Sorry is not enough. You do whatever you want and then just say sorry. I repeat again I have experienced the Worst and Pathetic service ever by Center Point.

Developer Response
Hi Dear customer, apologies for the inconvenience caused, we will ensure the issue is resolved on priority. Please share your details along with the issue over an email at support@centrepointstores.com , alternatively you can also reach out to us through calls or chats. Thank you for reaching out & we wish you a great day!
service ever
04/12/2021

Anausam 2013

I ordered a package consisting different items, mainly ladies handbags, kids clothes and shoes.I was very disappointed when my order didn’t deliver after 3 business days. I got call on 4th day i.e, Dec 1st, 2021 from courier guy but I was not at home that time so I asked him that we can arrange some other time for delivery and next day I got SMS that package rejected by customer. I even got call from conter point head office confirming that but I told them that I want the package and please get it delivered. But they sent my package to ware house and showed the status that its returned. I must say this is such a poor service by the courier company and by the Center Point itself. I have a flight and I wanted to take that stuff for gifts. Center point wasted my 10 days waiting for the package and in the end they say that order it again, we cannot dekiver it. Just saying Sorry is not enough. You do whatever you want and then just say sorry. I repeat again I have experienced the Worst and Pathetic service ever by Center Point.
Developer Response 06/12/2021
Hi Dear customer, apologies for the inconvenience caused, we will ensure the issue is resolved on priority. Please share your details along with the issue over an email at support@centrepointstores.com , alternatively you can also reach out to us through calls or chats. Thank you for reaching out & we wish you a great day!
After sales inconvenience
14/11/2019

Ambi 26
Using the app is easy, however for after sales service is very unsatisfactory. Even after the order is delivers the Order status shows PROCESSING. I order shoes for my daughter, the size wasn’t compatible. To change the size by myself from SHOEMART turned out to be a headache. After the delivery of the order I called customer service, I was told in the system it is not showing the order is delivered and I cannot change it until it displays the correct status. Was told its an IT issue and should be resolved within24 hours max, then I should call back to confirm. 3 days later when I called same issue. The agent was in a hurry to end the call repeating the same thing “IT issue” and promised to resolve it within next 24 hours. Very disappointed and frustrated as the shoes were for school and urgently needed.

Developer Response
Hello, Please accept our sincere apologies. We are very sorry to know you have not had a good experience with us. Please contact us at the following e-mailsupport@centrepointstores.comWe promise to solve this quickly
After sales inconvenience
14/11/2019

Ambi 26

Using the app is easy, however for after sales service is very unsatisfactory. Even after the order is delivers the Order status shows PROCESSING. I order shoes for my daughter, the size wasn’t compatible. To change the size by myself from SHOEMART turned out to be a headache. After the delivery of the order I called customer service, I was told in the system it is not showing the order is delivered and I cannot change it until it displays the correct status. Was told its an IT issue and should be resolved within24 hours max, then I should call back to confirm. 3 days later when I called same issue. The agent was in a hurry to end the call repeating the same thing “IT issue” and promised to resolve it within next 24 hours. Very disappointed and frustrated as the shoes were for school and urgently needed.
Developer Response 23/01/2020
Hello, Please accept our sincere apologies. We are very sorry to know you have not had a good experience with us. Please contact us at the following e-mailsupport@centrepointstores.comWe promise to solve this quickly
Very bad online shopping experience and very bad customer service
30/11/2021

UAE-shopper
Using the app to place an order is very easy. However, to track your shipment, the details are very limited and shows only “in process” . If the delivery is very delayed, there is no way to find out the reason or to find someone from the customer service to really help you. I have placed an order for party costume for my so , the delivery was delayed. I contacted customer service many times in order to find out the reason and to request delivery on time. All the people working at the call center were only able to raise the “complaint” by email but no one was able to contact the courier service to request delivery on time or to really help me. The only thing they can do if anything goes wrong is to send an email and no one will follow. As a customer, I was not happy with my experience at all and I didn’t feel my rights are preserved at all. As I am not able to contact someone who really was able to help and no one bothered to look at solutions for the problem or to contact me.

Developer Response
Hi Dear customer, apologies for the inconvenience caused, we will ensure the issue is resolved on priority. Please share your details along with the issue over an email at support@centrepointstores.com , alternatively you can also reach out to us through calls or chats. Thank you for reaching out & we wish you a great day!
Very bad online shopping experience and very bad customer service
30/11/2021

UAE-shopper

Using the app to place an order is very easy. However, to track your shipment, the details are very limited and shows only “in process” . If the delivery is very delayed, there is no way to find out the reason or to find someone from the customer service to really help you. I have placed an order for party costume for my so , the delivery was delayed. I contacted customer service many times in order to find out the reason and to request delivery on time. All the people working at the call center were only able to raise the “complaint” by email but no one was able to contact the courier service to request delivery on time or to really help me. The only thing they can do if anything goes wrong is to send an email and no one will follow. As a customer, I was not happy with my experience at all and I didn’t feel my rights are preserved at all. As I am not able to contact someone who really was able to help and no one bothered to look at solutions for the problem or to contact me.
Developer Response 06/12/2021
Hi Dear customer, apologies for the inconvenience caused, we will ensure the issue is resolved on priority. Please share your details along with the issue over an email at support@centrepointstores.com , alternatively you can also reach out to us through calls or chats. Thank you for reaching out & we wish you a great day!

Minor bug fixes and performance improvements. Happy with our app? Let us know by writing a review تم إصلاح بعض المشاكل وتطوير الأداء هل يسعدك استخدام تطبيقنا؟ أخبرنا عن رأيك عبر كتابة تعليق

Version 10.44.2 1 day ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Search History
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

Information

Provider: Landmark Retail Limited
Size: 196.4 MB
Category: Shopping
Compatibility: Requires iOS 15.1 or later.

iPhone
Requires iOS 15.1 or later.

iPad
Requires iPadOS 15.1 or later.

iPod touch
Requires iOS 15.1 or later.

Mac
Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English and Arabic
Age Rating: 4+

4+

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Contains
Advertising
User-Generated Content