S'hail

Name: S'hail
Rating: 4.3 (1713 reviews)
Author: Roads & Transport Authority

Navigation

Free

1.7k Ratings
Age Rating

4+
Years
Chart

No. 5
Navigation
Developer

Roads & Transport Authority
Language

EN
+ 1 More
Size

147
MB

RTA S’hail Every day, a smarter way. S’hail is your perfect companion when moving around Dubai. It makes travelling quick, simple and hassle free. S’hail can show you the best public transport routes to take using different modes of transportation available in Dubai, such as Buses, Marine, Metro, Tram, Taxis, e-hailing and even cycling. All of this at your fingertips, thanks to S’hail. You can use S’hail app as a guest user, but we recommend that you login or create a RTA account to benefit from all of the cool features. With its clear, user-friendly and intuitive looks, it offers you a smile with a number of ways you can travel around Dubai . Looking for the fastest or the cheapest route to your destination? or want to know the real time departure time from your locations? Maybe you just wanted to explore new places in Dubai so why not topup your nol cards before you start your journey? When in Dubai, let S’hail guide you through all of your public transport needs. Did you like S’hail? please give us a rating on app stores and also on our Happiness Meter

Ratings & Reviews

4.3

out of 5

1.7k Ratings

Complex process and interface
7 Oct
RedMo80s
Lost luggage process is complex. In addition you cannot find the request raised and when you can IVR it says you have to use the app.
Complex process and interface
7 Oct
RedMo80s

Lost luggage process is complex. In addition you cannot find the request raised and when you can IVR it says you have to use the app.
All-in-One Travel Companion in Dubai!
31 Mar
David Lee 72
S’hail has completely transformed the way I move around Dubai! The app is fast, reliable, and brings together all modes of transport in one place — metro, buses, taxis, marine, and even traffic updates. The real-time trip planner is incredibly accurate, and the user interface is clean and easy to navigate. I also love the new features like trip reminders and taxi booking history. It’s clear that the app is continuously improving with every update. A must-have for anyone living in or visiting Dubai. Well done, RTA!

Developer Response
Thanks for your valuable feedback, we always seek to offer the best.
All-in-One Travel Companion in Dubai!
31 Mar
David Lee 72

S’hail has completely transformed the way I move around Dubai! The app is fast, reliable, and brings together all modes of transport in one place — metro, buses, taxis, marine, and even traffic updates. The real-time trip planner is incredibly accurate, and the user interface is clean and easy to navigate. I also love the new features like trip reminders and taxi booking history. It’s clear that the app is continuously improving with every update. A must-have for anyone living in or visiting Dubai. Well done, RTA!
Developer Response 5 Apr
Thanks for your valuable feedback, we always seek to offer the best.
No accurate information
2 Jan
yashudayananad
I called the Shail app customer service this morning to get information about buses from Al Gubaiba to Abu Dhabi. The person on the phone informed me that buses were available. However, when I went there, I found that there were no buses to Abu Dhabi at all. This caused unnecessary inconvenience and wasted time. If you are not sure about the information, please do not share incorrect details with customers. Accurate information is very important.

Developer Response
Apologies for the inconvenience, kindly note that you can register your feedback through our official channels: RTA website: www.rta.ae/CRMPortal, or chat with Mahboub on WhatsApp: 0588009090, or through e-mail: shailsupport@rta.ae.
No accurate information
2 Jan
yashudayananad

I called the Shail app customer service this morning to get information about buses from Al Gubaiba to Abu Dhabi. The person on the phone informed me that buses were available. However, when I went there, I found that there were no buses to Abu Dhabi at all. This caused unnecessary inconvenience and wasted time. If you are not sure about the information, please do not share incorrect details with customers. Accurate information is very important.
Developer Response 4 Jan
Apologies for the inconvenience, kindly note that you can register your feedback through our official channels: RTA website: www.rta.ae/CRMPortal, or chat with Mahboub on WhatsApp: 0588009090, or through e-mail: shailsupport@rta.ae.
Information, lag , Hard to deal with
2 May
Halim.e
The information not accurate, The information appears on google maps before then this app got it i think from there , and the app is very confusing and hard to deal with , and it’s slow .. please fix this because until now google maps is way better
Information, lag , Hard to deal with
2 May
Halim.e

The information not accurate, The information appears on google maps before then this app got it i think from there , and the app is very confusing and hard to deal with , and it’s slow .. please fix this because until now google maps is way better

We’ve updated S’hail to make your travel experience smarter and smoother, with the following improvements: - Salik Services: Recharge your Salik account and view your transaction history directly through S’hail, making it easier to manage your account. - Performance & Stability: General performance improvements and minor bug fixes. Update S’hail now and enjoy a smarter, smoother way to travel around Dubai!

Version 7.0.28 17 Oct

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

Information

Provider: Roads & Transport Authority
Size: 147 MB
Category: Navigation
Compatibility: Requires iOS 17.0 or later.

iPhone
Requires iOS 17.0 or later.

Apple Watch
Requires watchOS 9.6 or later.
Location: This app may use your location even when it is not open, which can decrease device battery life.
Languages: English and Arabic
Age Rating: 4+

4+

Learn More