Review in 2025: App has been recently updated. The best part about the update is that now it doesn’t show the items that are not available and that app response is now faster than before (when you unlike or like items it will be added or removed in your wishlist unlike before when it just keeps lagging). I hope the app upgrade remains user-friendly. One downside of Pan Home (that is why I gave it 4 stars and not 5) is that their online customer service is not that good. You can send an email using the website or app inquiring for something and you won’t receive an answer immediately. I inquired about their interior design service in 2024 and I got a callback about it in 2025 (one year after despite multiple email follow up). 🤷🏽‍♀️Review in 2024: I love PAN HOME. I love everything they have in store and in their catalogs but their app is very slow, not updated, a waste of time for the users, and a badly made app. If Pan Home will continue this app they have go give it ultimate upgrade for the best user experience, Also, why create an app if you won’t give attention to it or to the feedbacks? It has been like this for more than one year and nothing of our feedbacks has been taken into consideration for the app. Really?

I placed an order through their app and requested a return. The delivery and pick up takes more than a week when I decided to return my items it took them a week to pick it up a week to start the refund process then up to 14 days for me to get my money back (one month in total). When I spoke to customer service they were completely uncooperative and quite rude. This is the last time I will be placing an order with them.

This was by far one of the worst customer service experiences I have ever had.I placed an order and went to the branch to collect it, not realizing that collection takes 5–6 days, almost the same as delivery. I wasted my time driving all the way to the branch, and this was my first time ordering from your company.When I spoke to the person in charge, I asked him whether the exact product I had ordered was available in the branch. He said yes. I explained that since it was exactly the same product, he could simply give me the one in stock, and when my ordered item arrived, they could replace it back into the branch inventory.Instead of trying to help or find a solution, he kept repeating that the price was different and that giving me the item would affect the inventory. I tried several times to explain that it was the exact same product, but he either could not understand such a simple solution or simply did not care.What made the experience even worse was his attitude. At around 10:50 or 11:50 PM, he actually told me that there were competitors on the same street and that I could go to Danube and buy from them instead.I honestly cannot understand how someone responsible for a store can speak to a customer this way, especially a first-time customer. Instead of trying to retain a customer, he literally directed me to a competitor.If I owned or managed this store, I would seriously reconsider the entire customer service team. I would rather temporarily close the store and properly train or replace the staff than allow customers to be treated this way.Extremely poor service, zero customer care, and a completely unacceptable attitude from the person in charge. This first experience was enough to make me never want to shop here again.

My first oder was cancelled and the refund was delayed for a month. I only received refunds after following up five times with customer support.My second oder was delayed and rescheduled for six days when it was out for delivery. I contacted customer support no help the staff didn’t speak proper English they are keep repeating that we have 1200 deliveries we cannot do anything keep interrupting badly even requested a call back from manager but the manager also cannot communicate in english and disconnected the call just asking the language.There is no point of having customer support staff if they are unable to communicate or resolve customer issues.