"I recently had the pleasure of flying with Etihad Airways on my way to Manila for the 1st time after 7 years way back home and I must say that my experience with the airline was top-notch. I have to give a special shout-out to Maria and Zaneb, who both went above and beyond in their service.Maria, who handled my seating arrangements, was very accommodating and attentive to my needs. I requested to be transferred to a seat with a window, and Maria did her best to make it happen despite the challenges. Her efforts were greatly appreciated, and they made my flight much more enjoyable.Zaneb, who was our cabin crew during the flight, was also excellent in her service delivery. She was always available when needed, and her approachable and friendly demeanor made me feel at ease. Even during mealtime, she made sure to wake me up to have my breakfast, and the French toast and coffee pairing were lovely.The whole flight crew, including the pilot who times our flying smoothly and high safety he always reminds the passengers and cabin crew to be safe and he shows caring. I was on flight EY428 -Abu Dhabi to Manila and land safely and early time last April 3, 2023. I will be back in Abu Dhabi on April 10, 2023, on flight EY421 and I hope I can find a nice seat with a window I want to see the sky view with no obstacles even im in economy class and the same or exceeding my expectations during my flight.

Ey 392 flight From Abudabi to Sri lanka Date was 28th july 2024 , Local time 2.20am .We had a very disgusting experience with Ethihad airways cabin crew who ever doesn’t know about the airline policies. We have 6 passengers including 3 kids . We did online checking at home to manage our timing and it is very easy for all. Before the departure time we reached to airport around 12 am. Bordin pass counter service very slow also they dont know how to be patient with passengers. We have done our bagage through counter and who was that person said we can go to flight and if they ask Bordin pass just show them what we have in our apple wallet. Once we enter to the flight who’s welcoming to the onboarding passengers that Cabin crew staff didn’t allow us to go inside to the flight. She was keep asking bordin pass .many times we have show her our apple wallet which we have. She wants paper documents. If airline requires paper documents like print of bordin pass and air ticket why do you having online checking and online tickets. We have shown her to our emails also which we have got from ethihad airways. We already fed up to taking her she kept us long time near the entrance with our kids untill to flight take off. I have travelled many airlines which is having online facilities and many more Emirates airline , qatar airways which is providing high quality customer service without fear. We never suggest to anyone use this airline anymore coz of the behaviors of cabin staff. We got fed up.😖😖😖😖😖

The app of one of the beat airline is built in a terrible way. I do fly with Etihad every month and I enjoy the airline a lot but the app does not match it at all. The “app” is just a browser that opens web pages from etihad website, it will ask you to login again whenever you do anything like adding an extra luggage or trying to upgrade the flight. Now, I’m trying to upgrade my flight to business, this is the 3rd time app is asking me to login and it gust freezes forever since it’s already a forth layer of web pages open one inside another. It logs off automatically. Asks for email confirmation every time you log in like Face ID doesn’t exist. Bank apps are using face ID and etihad cannot make this yet. It does not automatically link your flights by a passport number(????????????) like it’s possible to have two passport with the same number in one country? Why do we even have etihad guest accounts then if not to link it all automatically? Cheapest airlines apps handle it better. Now it’s stuck at log it page for 10 minutes because it asked me to login in the app on inital screen, then asked to log in inside the reservarion and asked 3rd time to log in inside upgrade to business page. And it’s not just today, that doesn’t change for the last 4 years I’m travelling with Etihad monthly. Seems all the good reviews are paid reviews. The app feels like built by a student in 2010 not as a national airline app in 2026. Every time I arrive at the airport I plan at least 5 minutes to work in the app because it’s so horrible for simple tasks like get you registered and get an e-boarding pass. What is it for then?

This is not the first time I fly on my national airline Etihad but will probably be the last, I would rather spend my money on Emirates because their staff are better thinkers. Today after a 6+ hour flight from Singapore on Etihad bus, and yes I mean bus because whatever aircraft were rode on today was not an airplane, even a bus is more comfortable on a 6 hour ride. I don’t get on what criteria is the aircraft type chosen, the one we were on today is not suitable for a long flight. Then when we land in Abu Dhabi and after the doors open we wait for the bus in the humidity for 15 minutes standing with my sleeping child carried by my husband and my other kid half asleep and in my hands is a stroller and 2 carry ons with all that the flight attendant wanted us to wait for ALL business class to go down first, since the flight attendant did not take a minute to think to let us out bit by bit while some business class passengers were still bringing down their things from the overhead lockers, she can stop us when a business class passenger wants to get off the plane we are not objecting that but not keep us waiting in the humidity till they all leave, this is not the first time this happens, I do not trust Etihad flight attendants with my life because they don’t have critical thinking skills which are usually needed in a crisis. In general Etihad airlines is not kid friendly even when we rode business our experience was horrible. Hopefully this will be our last experience with this airline, with kids I’ve been on different airlines all were more child friendly than Etihad