LIFE Pharmacy 17+

Terrible recommendation by staff

I have extremely upset with staff at the choitram safa branch. Went in to buy acticol & the staff convinced me that Kiki Health is a better brand & better value for money. They said only 2 caps of latter need to be taken while 3-5 caps of acticol need to be taken therefore Kiki is better value
A smart move by life to push possibly old stock or higher margin products is to stick pricing labels on the product whereby you can’t read dosage side effects etc. I started consuming Kiki with zero effect only to realise that 3-4 caps need to be taken before & after meals three times a day. So the sales pitch made by staff was a blatant lie
Please do not recommend products unless the customer asks for one! I wanted acticol & there was no reason to convince me to buy a rubbish product which is not value for money

Developer Response ,

Thank you for taking the time to provide us with your valuable feedback. We appreciate your input and are sorry you didn't have a satisfactory experience with us. Please know that we take your feedback seriously and are working diligently to make improvements to ensure that all of our customers have the best experience possible. Thank you again for your feedback and for choosing our service

Worst service ever

Life Pharmacy only deserves zero rating. It has the worst services ever — app, customer service and services they offer. Paid for instant delivery because I needed the medicine, but no delivery came on time. I waited for 2 hours for the chat services in the app to be connected to customer service who didn’t help at all and only gave lame excuses. So, I requested to cancel the order but then no actions had been taken until the following morning. I had to call them again this morning and it seems that their team doesn’t know what they’re doing. This is by far the worst company I have ever dealt with in the UAE. And to think that they are a pharmacy who should prioritize the health of their customers makes it even worst. I feel sorry for those who badly need medicine but had to suffer because of an extremely poor service like this. They scam people by charging extra fees for instant delivery that they couldn’t even do and feed you with lies and excuses. All they think about is money.

Never again

I am extremely disappointed with the service at Life Pharmacy. I desperately needed a prescription medicine, and since Life Pharmacy is touted as the largest pharmacy chain in Dubai, I reached out to them. After spending an hour trying to connect, they asked me to upload my Emirates ID and prescription, and told me to wait for a call. It took a while, but they finally got back to me only to inform me that the medicine was not available.

Given their prominence, I expected some assistance or guidance on where else I could find my medication. When I asked for help, they simply told me to look it up myself. This is incredibly frustrating and feels disrespectful. As a patient in need, the least they could do is guide me to an alternative. Their unwillingness to provide any substantial help has left a sour taste in my mouth, and I find it disrespectful to patients’ needs. I will not be using their services in the future and give them 1 star for their lack of compassion and assistance.

Developer Response ,

Thank you for taking the time to provide us with your valuable feedback. We appreciate your input and are sorry you didn't have a satisfactory experience with us. Please know that we take your feedback seriously and are working diligently to make improvements to ensure that all of our customers have the best experience possible. Please also share your contact details with care@lifepharmacy.com. So that we can assist you further.