Mai Dubai – Water Delivery 4+

TODAY, I downloaded the app and ordered water as we needed it in our workplace I ordered at 11 am in the morning, and until now 5:24 pm we haven’t received any water and everything is already paid through the card, As I was trying to call customer service no answer, I cannot track my order even. I tried to send through WhatsApp it was written only scheduled delivery for 3 December 2023 but until now we have not received any delivery and it has already been paid. customer service no answer. This is really disappointing. We order directly from the app thinking it will be more convenient compared to other delivery services but it is so disappointing.

The application went wrong with me. I ordered a 5 gallon water and payed the 20 AED deposit for the empty gallon. When the gallon finished I tried to make a purchase of a new one so they can come to replace the empty one with a new one the application shows that I should pay another 20 AED as there records shows I have 2 empty gallons but I only have one and the app don’t allow me to add only one gallon to the cart it forces me to add two gallons and when I press the “Minus” button to make it only one gallon it removes all items in the cart and close it.

I’ve been ordering a water booklet from them by phone on a monthly basis. I tried the app and ordered a booklet since I didn’t have cash and paid with Apple Pay. The booklet was received the next day in the morning along with two water gallons replaced. Very happy about this as I always had an issue where I needed to be home to pay the delivery guy for the booklet in cash.