SHARE Rewards 4+

Good Customer Service

I just want to share my experience with Mohammed over the phone today. He did his job well. He has good communication skills, and most importantly, he has good customer service skills. He went the extra mile just to make sure my issue was resolved.

Very disappointed

It’s really bad experience with this Share Reward App , I had one invoice submitted at January 4th , and on 5th I couldn’t check the transaction in the App , so I submitted another time , after long 10 days waiting, they rejected both of my submitted transactions and give me reasons duplicated which is not fair for me ! And then I send emails , and they mentioned the name is not matching and ask me more payslip , then I offered all the payslips and also explained the reasons for the invoice name , in the end I just received emails say will get back to me shortly. however , 1 month past , I didn’t get any update and I called every week to check with them , and the staff just told me to wait , may I know till when am gonna waiting? And I send emails to them no one reply my email. And till now not only that transaction I didn’t get my points, the other invoice I submitted also didn’t get any points ! I really couldn’t understand why this will happen with such big company group ? One transaction needs more than one month to process ?
It’s really break my heart with this so disappointed experience

Developer Response ,

Hello there! Please accept our sincere apologies for the inconvenience. As we need more details about the missing transactions, kindly connect with us on 800-SHARE (74273), or e-mail us on Memberservices@sharerewards.com, and we will be happy to assist you.
SHARE Member Services.

Needs Bugs Fixing

Don’t know why it keeps popping a different email ID which I’ve never used in my entire life when I want to sign in. And since I had linked my Face ID, I thought if this app is logging me in using my Face ID, then it could be linking my Face ID data to that alien account which the app is using to log me in, which raises severe red flags about security of my data. And when I want to sign out, instead of taking me to the signed out screen, it takes me back to the sign in page.. Have I been signed out or not. I am not at all comfortable using this app for my fone. This developer needs to do better to ensure user data security specially if the app is linked to Face ID. Further more it does not upload all the receipts. I tried uploading 5 receipts out of which 4 were uploaded which means 80% efficiency. Any why does it not allow me to pick up the receipts from the camera roll. Giving an option of PDF receipts (which most ppl don’t have) rather than taking the same from camera roll (which almost every1 could do) is weird.