Yandex Go
Rides, Market, scooters, package and food delivery
• RIDES
Pick your service class
Ride Economy for everyday errands. Comfort and Comfort+ to relax with more legroom. Minivan for big groups, traveling with skis or bicycles, or trips to the airport.
• SCOOTERS
Bright yellow Yandex Go scooters are already cruising cities. Rent up to three scooters from the same account, buy Minute Bundles to make rides more affordable, and use Yandex Plus to subscribe to Scooters for free unlocks.
• FOOD FROM RESTAURANTS
Order delivery from independent and popular chain restaurants. Stock up on snacks for a party, soup, khachapuri, wok, sushi, pizza, and vegan options.
• MARKET YANDEX GO
Market Yandex Go offers dozens of categories and millions of important, useful items in Russia and Uzbekistan. Enjoy the user-friendly search or select the categories to find what you're looking for. Add items to your cart, place and track your order — all in the Yandex Go app.
If you've already added items to your Yandex Market cart, you'll see your order in Yandex Go and can continue checkout there. If an item is out of stock, we'll suggest alternatives at about the same price.
• DELIVERY
Have a courier pick up your printer after repairs, hand over documents to a contractor, or haul off that old couch you sold. For large items, you can order a cargo truck. Couriers will arrive for pickup in just 15 minutes.
• TRANSPORT
View schedules for buses, trams, commuter trains, and other public transport, compare routes, and find the nearest stops and convenient transfers. Available in some cities for now.
Availability of services and options may vary depending on the region.
As a UX designer, I’m genuinely shocked at how poorly this app works. The user experience is frustrating from start to finish. Support doesn't read messages and only sends irrelevant copy-paste replies. My passenger rating keeps dropping for no clear reason, and no one ever explains why—my questions are simply ignored.The route suggestions from Yandex are often inconvenient or completely illogical. And when I try to raise concerns, the taxi drivers either ignore me or don’t respond at all. This app clearly doesn't care about its users or feedback. Extremely disappointing.
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MP310881
I have been using the Business class on a regular basis and encountered a systemic issue with the service.In practice, there appears to be no meaningful screening or quality control for drivers and vehicles assigned to the Business tariff. Drivers are admitted with no visible verification of service standards, professionalism, or even basic communication skills. This raises not only comfort concerns, but also obvious safety questions.As a result, the distinction between tariffs becomes largely conditional. Drivers who do not meet business-level expectations — including driving style, communication, and vehicle comfort — can still operate under Business, sometimes in cars that are clearly unsuitable for this category.The service does not allow customers to choose a specific driver or vehicle in advance. At the same time, refusing a ride that clearly does not meet Business standards may lead to penalties against the customer. This forces clients to either accept a substandard and potentially unsafe service, or risk account restrictions.When users report these issues, customer support often responds with generic template replies that do not address the substance of the problem. This lack of engagement further reinforces the impression that quality control is largely formal rather than real.With this approach, the Business class fails to deliver its core promise — a consistently higher level of comfort, professionalism, safety, and predictability.
Irresponsible Drivers and Poor Support
Noah*~*
I'm deeply disappointed by my recent experience with Yandex Taxi. Their drivers' irresponsible attitude left me stranded, and their customer support's indifference only added to my frustration.During my recent ride, the driver simply left without me, and when I tried to cancel the ride, money was deducted from my bank account. Naturally, I reached out to their customer support to rectify the situation. To my disbelief, their response was dismissive, stating that they had canceled the transaction and leaving me with no further assistance.My primary concern wasn't the money deducted; it was about the lack of accountability and responsibility on the part of both their drivers and support team. Their unhelpful responses left me late for work, which is simply unacceptable.I repeatedly attempted to explain that the core issue lay in their service and not just the financial aspect, but they stubbornly insisted the problem was solved and the money wasn't deducted. This experience has been nothing short of infuriating.If there are alternative ride-hailing apps that offer better service in this city, I will never consider using Yandex Taxi again. Their lack of responsibility and poor customer support have left me with a strong desire to explore other options.
Developer Response
Hi. We apologise for any inconvenience or frustration you may have experienced. We want to address your specific concerns and make things right. Please send a message to blogs@go.yandex.com and we will recheck everything.
Cash more money then needed
Bad yandex
Hi, from my credit card it was cash put more money the the price of the trip, when I was wrote to support first of all they ask me to contact with my bank, but how is my bank connected with your company or with your driver ? Now I am spending my time to writing here review and to your support as well, and why? Because of one stupid driver or one app which really working bad.
Developer Response
Hello. Thank you for your feedback. We are very sorry for any inconvenience caused. Please send details of your ride to blogs@go.yandex.com. We will check everything.
Do you love new features? It's time to update the app! If you're travelling to another city, check if the City to City service class is available to save on your ride (not yet available in all cities).
Version 700.162.4
The developer, Mikromobilnost doo, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Purchases
Financial Info
Location
Contact Info
Search History
Identifiers
Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Location
Contact Info
Contacts
User Content
Search History
Identifiers
Usage Data
Diagnostics
Other Data
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Provider
Mikromobilnost doo
Size
626.8 MB
Category
Travel
Compatibility
Requires iOS 16.0 or later.
iPhone Requires iOS 16.0 or later.
Apple Vision Requires visionOS 1.0 or later.
Location
This app may use your location even when it is not open, which can decrease device battery life.
