Our award-winning app gives you professional insights & powerful tools to help you make smarter money decisions.
• Invest in stocks, ETFs & mutual funds using industry-leading research & analysis
• Trade & transfer cryptocurrencies like bitcoin & ethereum with Fidelity Crypto®
Cash management
• Trade, transfer, deposit checks & pay bills
• Schedule transfers & automate investments
Alerts & notifications
• Receive timely alerts & set price triggers to help manage your stock trading
24/7 support & account protection
• Get state-of-the-art security in 2-factor authentication & voice biometrics
• Chat with a Virtual Assistant at any time
Looking to manage your workplace benefits? Download our NetBenefits® app.
DISCLOSURES
Before investing, consider the funds’ investment objectives, risks, charges, & expenses. Contact Fidelity for a prospectus or, if available, a summary prospectus containing this information. Read it carefully.
$0 commission applies to online US equity trades & ETFs for Fidelity Brokerage Services LLC retail clients. Sell orders are subject to an activity assessment fee (historically from $0.01 to $0.03 per $1,000 principal). Other exclusions & conditions may apply. A limited number of ETFs are subject to a transaction-based service fee of $100. See full list at Fidelity.com/commissions.
You could lose money by investing in a money market fund. Although the fund seeks to preserve the value of your investment at $1 per share, it cannot guarantee it will do so. An investment in the fund is not a bank account & is not insured or guaranteed by the Federal Deposit Insurance Corporation or any other government agency. Fidelity Investments & its affiliates, the fund’s sponsor, is not required to reimburse the fund for losses, & you should not expect that the sponsor will provide financial support to the fund at any time, including during periods of market stress.
Fidelity advisors are licensed with Strategic Advisers LLC (Strategic Advisers), a registered investment adviser, & registered with Fidelity Brokerage Services LLC (FBS), a registered broker-dealer. Whether a Fidelity advisor provides advisory services through Strategic Advisers for a fee or brokerage services through FBS will depend on the products & services you choose.
Fidelity Crypto® is offered by Fidelity Digital Assets®. Investing involves risk, including risk of total loss. Crypto is highly volatile, can become illiquid at any time, & is for investors with a high risk tolerance. Crypto may also be more susceptible to market manipulation than securities. Crypto is not insured by the Federal Deposit Insurance Corporation, the Securities Investor Protection Corporation, or any other government agency, & is not an obligation of any bank. Investors in crypto do not benefit from the same regulatory protections applicable to registered securities. Fidelity Crypto® accounts & custody & trading of crypto in such accounts are provided by Fidelity Digital Assets, National Association, which is a national trust bank. Brokerage services in support of securities trading are provided by Fidelity Brokerage Services LLC (FBS), & related custody services are provided by National Financial Services LLC (NFS), each a registered broker-dealer & member NYSE & SIPC. Neither FBS nor NFS offer crypto as a direct investment nor provide trading or custody services for such assets. Fidelity Crypto & Fidelity Digital Assets are registered service marks of FMR LLC.
Fidelity Brokerage Services LLC, Member NYSE, SIPC, 900 Salem Street, Smithfield, RI 02917
1221167.4.0
I did not intend on writing my review directly on this topic however when I read the pan job of the most immediate review I couldn't help myself. There cannot be much discussion that the writer was displeased yet I don't feel the rotten write-up on such a small item approached anything objective. First, and on point I could not expect anything else beyond what I have experienced for my account. Whatever I want to know it's toget there plus varied forms of interactivity. Punch it up and it appears right thereon my ver. 8+ iPhone. No muss no fuss. If I want it on paper for support I just shoot it ovrr to the printer. Simple. If I want something not listed, rare, I call. Of course the secret to getting what I want is knowing how to define my need. Heck, if I can't understand myelf how could I expect Fidelity to read my mind. Some people who call support don't seem to get the fact the phone folks deal with a lot g people with loads of dough. Heck, I'm happy they'll talk to me at all given my penny-ante account. But honestly, I do not ever get the feeling they wish I would dry up and blow away. Never! They give me the time I need to understand how to get my information. In fact they want me to know how. That way im done and we can as long move on. The bottom line is when it comes to support you don't get what type you pay for, you get a whole heck of a lot more. It's a no-brainer, even if you dont know what you even want. Never mind, they'll figure it out.
Too Many Glitches that are Frustrating
Unhappy with Fidelity
Strange things continue happening on its web based platform without any reason. For example, Fidelity offers all of its customers the ability to generate quarterly (and daily) snapshot reports that analyze the investor’s portfolio. The quarterly reports are supposed to be generated automatically after the end of a calendar quarter. I was able to access these reports for the current quarter and prior quarters. However, the quarterly reports suddenly disappeared and I called Fidelity to ask why. They didn’t know. They submitted a request to enable me to access the next quarter’s report, and it took them two months to re-enable the reports for me. However, the prior quarterly reports could not be retrieved. After receiving the next quarterly report, however, the ability to retrieve that report was again disabled and all I could get was a daily report and I called them again to complain. They couldn’t explain why that happened and I waited a few months to have the quarterly reports restored. But, after they were restored, I couldn’t get the next quarterly report! I’ve given up on this feature and I have a reminder on my calendar to manually generate a daily report on the first day of every month without the ability to save prior month reports in my Fidelity account. In addition, their platforms position page is not customizable and the order of the accounts has suddenly changed. Again, calling Fidelity was a waste of time as they weren’t able to tell me how long, or if they could correct that problem. Their online platform stinks and doesn’t compare to TD Ameritrade or Schwab. I am a major investor and I think it’s time for me to shop around for a new broker.
Fidelity Investments
Hardw00d
I like Fidelity investments and the products that they have, however with the credit card services by UMB bank, which is not really Fidelity I have been having a lot of card fraud. More than ever in the past and I’ve had a lot of credit cards. The new cards take a while to arrive and since they’re not part of Fidelity, they don’t seem to have the expeditiousness needed to forward you a card as quickly as possible. I’m used to working with American Express and while I work overseas, I have been comforted by the ability to receive a card overseas overnight via FedEx. Having to wait almost 2 weeks for a card to arrive has been difficult as I transitioned away from American Express. Having worked with MasterCard and Visa in the past, I am an accustomed to them not being able to deliver a card to you other than to your home of record. However, I would like to see Fidelity have the opportunity to expand services to facilitate people who work overseas and deliver a more prompt service to those workers who are overseas. It doesn’t seem like a huge stretch to send a credit card overnight overseas for a company who is probably making a 50% profit on the person using the card. Aside from the issues I’ve had from receiving a replacement card. I do appreciate the ability to use a Visa card that pays me over what a standard checking account in the United States pays and I get to keep the benefits of the card.
Developer Response
Thank you for taking the time to bring this to our attention. We understand this can be frustrating and have shared this feedback with the credit card team. If you need further assistance, you can reach out to us through "Profile" and then "Contact us" so we can connect to get more information and resolve your issue quickly.
Used to love it
SteveDoc52
I have been a Fidelity customer for 3 decades. I mostly use the iPad and iPhone apps for quick easy trades and status of holdings. They have an unwavering need to constantly change the screens very frequently. To me, the app wasn’t broken and didn’t need frequent tinkering. Now for me, it’s basically unusable. Whatever narrow demographic they are catering to, it’s not mine. Yes, I can still access the app on the internet and it is still the same, but it takes longer and is less convenient. If they are going to keep making changes, they need to offer the option to continue using the former screen configurations.Addendum: My point I this: you have several different constituencies of investors that frequently your iOS app for different reasons. You have taken steps to offer different screen configurations. My suggestion is that you take this further and allow each user to construct their profile to have the opening screen show exactly what they want. I want the opening screen to show all positions in all accounts in a list where I can sort any column containing the overview fields. I want to be able to go directly to a trading screen where I can quickly execute an option trade without having to go through several screens to input the trade parameters I already know I want. This used to be in the app but if it’s still there somewhere, I can’t find it. And PLEASE bring back the notes field! I use it to track where I got the recommendation for the trade. Thank you!
Developer Response
Hi, thank you for taking the time to leave a review. We're sorry to read that you've had a frustrating experience while using our app. Your issue has been shared with the appropriate team so they can look into it further.
Thank you for using the Fidelity® mobile app.
For the latest updates, head to the app and visit Profile > Communication > What’s New
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Version 4.29.1
The developer, Fidelity Investments, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
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The following data may be collected and linked to your identity:
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Privacy practices may vary, for example, based on the features you use or your age. Learn More
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The developer has not yet indicated which accessibility features this app supports. Learn More
